Enterprise Rent-A-Car

John B. 

on Yellow Pages

8 years ago

Absolutely amazing. We didn't have a rental through Enterprise but they went above and beyond for us after Payless screwed us over. Enterprise gave us a great deal and we're very courteous and helpful. We will book through them from now on. 

Peter H. 

on Yellow Pages

8 years ago

When I arrived at the rental counter, they knew that I had a reservation and what type of car I wanted (not always the case, in my experience). The staff, both at the counter and in the lot, were friendly and helpful. There was a glitch with the first car I picked, but the team member smoothly directed me to the same model in a different color. It was exactly what I wanted: compact, clean, and extremely comfortable. I had a few questions about operating the vehicle, which were all answered sufficiently. Really, I couldn't ha... read more

Mitchell B. 

on Yellow Pages

8 years ago

Great service.. They were were very helpful to me when I needed it the most. There Manager Marsha helped me out with a family emergency when Expedia tried to scam me out of money. There staff is very friendly and patient. 

Timothy N. 

on Yellow Pages

8 years ago

Made a reservation the weekend before Thanksgiving, the counter was fairly crowded but the agents got people in and out pretty fast. One thing...fix the kiosks, if they worked there would be a minimal line. How can it take a drivers license from another country but not a valid AZ license, seriously? 

Thomas Q. 

on Yellow Pages

8 years ago

So as usual, I had a wonderful experience renting a vehical from Enterprise in Arizona. I travel for business out there every 4 months and have always had a great experience. This last trip was a little frustrating because the vehical I had was horrible. For starters, the lever to adjust the stearing wheel was not operational so the stearing wheel was all the way forward, the transmission was having issues as the vehical would jump from 3rd to 1st when slowing down causing the car to jump, the electrical was bugging out for ... read more

Steven Y. 

on Yellow Pages

8 years ago

The Enterprise experience is the way that car rentals should be. The greeting as you arrive is prompt and energetic. They take you to your car and go over your car with you. Returning the car is very smooth and very professional. All employees are the very best at giving great service. I will only rent from Enterprise in the future. 

Laura H. 

on Yellow Pages

8 years ago

Everything was an extremely smooth and easy process. We checked-in with our reservation number and with in minutes were in the car we had requested and on our way. When we returned the car a few days later, again everything was very easy and smooth. No complications at all. 

Noel B. 

on Yellow Pages

8 years ago

This was hands down the worst rental experience of my life. I made a reservation online and spoke with a person on the phone to make sure that there wouldn't be any problems. Once there it took over half an hour for them to locate my reservation then they told me that they would not be able to rent me the vehicle because I only had a debit card on me, not a credit card, and that was not acceptable for a one way reservation. Before I made my reservation to begin with I had spoken to a customer service rep on the phone and tol... read more

Cheryl H. 

on Yellow Pages

8 years ago

We booked in February for a 1 week rental in October and reserved a full size 4 door vehicle ford fusion or the like for a cost of 369.44. First when we arrived, the price did not match. What a surprise. It was explained to us that there is a deposit added onto the car and will be refunded later. Then when we went to the car floor to be assigned our car, it was explained that there were no cars and that we were being upgraded to an SUV. To us, this was a downgrade. We needed a smooth riding car with a trunk to hide all our g... read more