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Energy Service Partner
- Solar Installation
- Los Angeles, CA
About this business
Energy Service Partners provides a smart and sustainable alternative to constantly rising energy rates by upgrading your home's attic insulation and installing the most energy-efficient solar solutions available...making ESP the obvious partner to help you save thousands on your utility bill. ESP has simplified energy upgrade and solar installation process by utilizing a dedicated and highly experienced project manager to guide you through our seamless process.
Location details
970 W 190th St Suite 215, Suite 215 Torrance 90502, Los Angeles, CA, 90502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has taken over a month to complete my solar panel job. I am already paying for the job, and wires are hanging off my property. I've hired other companies to achieve similar jobs, and everything was streamlined. I talked to their representative, and I was told that this is the best they could do. Assuming accuracy in this sentiment, you would be best suited to pursue the job elsewhere.
This company doses solar installations! The installers and the inspectors are fine and friendly. They answered all questions I asked mostly. They were on time and did their job quick and clean. The problem was the entire office staff were terrible. The salesman even quite as soon as my sake was done. I tried to call and get some information from them. They never called me back. I also sent emails from their web site and they never answered them either. I also sent text messages to them and got only the cursory answers to som... read more
Installers were very professional, very very responsible and very respectful as homeowners we are very happy for the service that this people provided us I thank you very much.
IF YOU HAVE A CHOICE AS A CONSUMER, DO NOT USE THIS COMPANY! Where do I begin on my horrible journey with ESP... I was assigned this installer through the Solar Sales company I used to purchase my panels. In the beginning, it all seemed to be going according to plan. Communication was clear, expectations were set, and the job was well under way. I am now on MONTH 5 of my install journey and the job is still not complete (although ESP sent me communication saying we are, more on this later). Throughout my experience, I just ... read more
This company is the worst. I wish I would have read these reviews before I ever got involved with ESP. My panels are on the roof, the electrical panel has been upgraded and approved by the City of Los Angeles, the electrician checked the panels for connectivity before he left the job, DWP has installed the new meter and provided Proof of Operation on July 22, 2021 so we are ready to start sending power to the grid. NOPE, NOT HAPPENING. For some reason ESP has to activate the system through SunRun. After contacting SunRun the... read more
Business response:
We apologize for any frustration. Your system has been fully activated and is producing power for you. We always strive for good communication and setting proper expectations, especially when upgrading the main electrical panel on a project as that can often add several weeks to the timeline, but we're sorry for any inconvenience along the way. We are confident that your solar will provide a great benefit to you for many years to come, and hope you won't hesitate to let us know if there's anything else we can help with.
I am a very dissatisfied customer of ESP and I feel all of us that have had a horrible experience dealing with this company should ban together against this company. I have been waiting for three weeks now for someone from their so called warranty department to contact me and come fix my system. I wish I hadn't gotten solar. But when the sales representatives came out they really pulled the wool over my eyes and every other sentence out of their mouths was a complete lie!!!!!!
Business response:
We're sorry for the frustrations - it appears the issue may be a communication issue with the system, but we have scheduled a technician to verify and resolve this concern. If you had specific issues with the salespeople or anything they promised to provide, we would ask you to reach out to the sales managers from the organization you worked with. We're an installer, we do not employ any sales representatives. Please also forward any written communication that you felt may have been misleading to *******@joinesp.com, so we c... read more
Please read my entire review to the end as I have been updating it. In our honest and respectful opinion our experience with Energy Service Partners has been awful. They did damage to our home including drilling though the outside walls and into the inside walls damaging, puncturing and fracturing the interior walls of our home. Our interior walls are plaster, not sheet rock, so the repairs will be costly in addition to paying for plaster work we must also paint the room and eaves that were damaged. The exterior eaves were ... read more
Everybody involved tried very hard to do their best and I was very appreciative of that, if I may make a brief comment with regards to the system I think it's a little bit complex because it involves multiple people some of them from different companies it could be streamline a little bit more maybe but the employees were fabulous
Business response:
Thank you Ralph, that is excellent feedback and we are always trying to streamline the experience. If you have any specific points that you felt we could improve on, please reach out to our email *******@joinesp.com and we'll gladly receive the input. Glad our people came through for you!
Worse company to get solar panel monitoring and start up. I'm still waiting for my solar panels to begin to start working. I've been waiting for ESP to start my service since mid February 2021 and nothing yet. ESP received PTO at the end of February 2021 but have yet to come out to my home and do what they were contracted to do hmmmm very disappointed...
Business response:
*****, we are very sorry for the length of time it has taken to get the solar monitoring and final activation completed. We had trouble scheduling with you when you would be home over the last couple months, but we are on the way to get this addressed for you today. Thank you for your patience, we are eager to get your home powered by the sun ASAP.
Frequently asked questions about Energy Service Partner
How is Energy Service Partner rated?
Energy Service Partner has a 4.3 star rating with 1,950 reviews.
When is Energy Service Partner open?
Energy Service Partner is closed now. It will open at 8:00 a.m.
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