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Empire Hotel
- Hotels
- New York, NY
About this business
Empire Hotel is an elegant Upper West Side hotel, that is close to both Lincoln Center and Central Park. Rooms are elegant, comfortably furnished, with a beautifully classic atmosphere. The multi-lingual staff can provide assistance with planning your stay, including help with theater tickets, tours, and dining reservations. The hotel is also close to Times Square, as well as a multitude of dining, shopping, entertainment and cultural experiences.
Location details
44 W 63rd St, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend this hotel, horrible customer service & terrible response during the COVID-19 crisis. Have called many times regarding a refund & each time told it's being reviewed or that management will call me to discuss, needless to say they did not make any effort to follow up or return my calls. We were married in April 2020 & this trip was to be our honeymoon, unfortunately we live in Australia & a travel ban was set preventing us from taking our honeymoon. Of all the accommodation I had to cancel this is the on... read more
I am extremely upset with this hotel’s response during a national pandemic. My family booked a trip to New York to travel in April, which obviously had to be canceled due to COVID-19. After trying to get a refund for our hotel reservation, we were told we could get a credit to use by December 2020. We explained we had a pregnant traveler, children & elderly person & could not travel due to the risk of COVID-19. After months of trying to receive a refund, which several hotels, cruise lines, even Disney are allowing for refund... read more
Recommendedi cannot praise this hotel enough. lisa on reservations should get employee of the year award. if you going to New York stay st this hotel. you still not regret it
I was booked to stay here during April. Due to the virus, the hotel was not even open. It has been 6 weeks of communication with a different answer every time - refund, no refund, refund, no refund, etc. This is the worst customer service I have experienced during this crisis.
Worst customer service. Considering the state of the country and especially New York City, you would think they would be more accommodating with people needing to cancel their trips. Instead, they told us we could change our dates and then went ahead and charged us for our room when we don’t even know when we’ll be able to rebook our trip. Disgusting business practices. Half of the country is laid off or out of work indefinitely, and all this hotel cares about is taking advantage of the situation and stealing people’s money.
What a dissapointment! We are absolutely dissapointed and "amazed" by behaviour and decisions taken by this hotel. Same situation, we booked and paid (not a low price) for the room for the dates that we are not able, due to COVID-19 travel. We've been told that we can NOT get a refund, even though ALL the other hotels that we booked our rooms with for this trips allowed us to do so. This proves how UNPROFESSIONAL and SELFISH this hotel is and how it takes INTO RISK its visitor's health. Is this how you care about your visito... read more
Horrible customer service. Told me on the phone that I could make a cancelation with full refund (due to coronavirus) and then, when I actually request for the refund, they deny, and say that I can't prove that they have given that info... Shouldn't they be responsible for the info their employees provide?
Really friendly hotel situated next to the Lincoln centre two subway stations close by ideal for getting around the city’s would stay here again
Frequently asked questions about Empire Hotel
How is Empire Hotel rated?
Empire Hotel has a 3.9 star rating with 6,144 reviews.
When is Empire Hotel open?
Empire Hotel is closed now. It will open at 9:00 a.m.
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