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Emerald Creek Apartments
- Apartments
- Traverse City, MI
About this business
Location details
2516 Crossing Circle, Traverse City, MI, 49684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Living at DC the last year or so has been pure h*** The most frustrating is the lack of consequence for unruly tenants. My next door neighbor has taunted/stalked me for a year or more. He yells FU B**** as I walk up the stairs. He stands in his window and watches me from the time I park my car to the time I get my belongings out of the car and head upstairs to my apartment. Then, once I make it up the stairs I can hear ******* to his door, I assume to watch me as I enter my apartment. He's kicked my front door. He's recorded... read more
Business response:
The property manager reached out to ****** by phone and email to discuss the incident and arranged for the courtesy officer to meet with ****** and her neighbors this coming Friday. We have also offered the option to transfer to a different unit to prevent further issues.
The office staff *****, ******, and ****** are doing illegal stuff. I moved out my apt due to false accusations about my children moving into my apt over 2 wks. I was in the process of moving out the front office entered my apt without notice and changed the locks without a court order.. I contacted the office spoke with assistant ****** who stated she would not open the door so I can get my remaining belongings. I was contacted my Assistant mgr ***** who changed the locks back. I emptied all the trash from the apts they hav... read more
Business response:
**************** moved out due to several lease violations. A move out inspection was performed with the property mananger where at that time she apologized for the lease violations and throwing her keys at the property manager. **************** also verbally agreed to pay her balance in full upon receiving her final bill.
Continuous water issues. Water dripping from bathroom ceiling into bathroom. Carpet in master bedroom fills up with water from an unknown source. I called the office to have them fix the garbage disposal. Maintenance came in and said we put a little dish soap in drain to solve the problem. Ridiculous. I have lived there for over 4 years but this last year has been the worst. I am a nurse that works 12+ hour shifts and do not have time to keep dealing with this. And the people in the leasing office do not see anything wrong w... read more
Business response:
Thank you for your review ********. According to our records, whenever a work order has been submitted, our team has addressed the issues immediately. Please reach out to the property with any additional issues you may have when they occur, and we would be happy to address them as well. Thank you for your continued loyalty to *********** apartments.
These people manage the apartments I have been living in for over a year and even since they took over, I have had nothing but issues. The property manager is impossible to get a hold of. I have sent countless emails about issues to no avail. My new lease wasnt explained well whatsoever and I felt taken advantage of when my rent went up a substantial amount without me knowing. I have also been trying to figure out for three weeks why my rent amount is wrong in the system and it still hasnt been fixed. I dont have time to be ... read more
Business response:
Dear *****, thank you for reaching out and sharing your concerns. While we are sorry to learn of the continued frustration you have experienced regarding your account, we're pleased to share everything has been corrected and should reflect on your account in 24 hours. Our team is dedicated to ensuring your happiness. While this reoccurring issue brought you frustration, we hope only to gain your happiness going forward, as your satisfaction is our top priority. Please don't hesitate to reach out if there's anything we can do... read more
(per my review on ****** about *********** Apartments in ***************, ****) Iapplied after a lengthy conversation about what they require as far as requirements and i met every qualification. So i paid the $200 admin fee. Come to find out after a week that i needed a guarantor because my income and rental history did not suffice. After speaking to ******* the manager, she informed me that my previous apartment stated that i had 6 late pays which negatively impacted their decision. I reached out to my previous apartment a... read more
Business response:
Thank you so much for bringing your concerns to **. Firstly, would like to apologize for all of the frustrations you have experienced with your leasing application. We follow the same criteria for all applicants. All addresses for all applicants will be verified. Secondly, we reserve the right to deny an application for unresolved debts to a previous landlord, unsatisfactory eviction judgments, or non-compliance with any terms of a previous lease contract or community policies. Lastly, all applicants can request a copy of th... read more
The management at the The Brookville needs a recap in customer service I left my ID at their location which my boyfriend lives and when he tried to recover it for after stating my work hours and their hours of op are the same and I could not make arraignments to come get my ID I offered verbal and written authorization to give my belonging to my boyfriend she rolled her eyes and stated it was illegal to give my id even with the proper authorization, then when I disconnected the phone the property manager threatened to call t... read more
Business response:
Hi ****** and thank you for sharing your thoughts. We're sorry to hear about your experience. It's never fun to lose something like that, but we have your best interest in mind while maintaining possession of your identification. You can retrieve your ID at any time during office hours, if there isn't a time that works for you during those hours, please try calling the office again to set up a time that works for you. Thank you and take care.
Less than zero should be shut down. How do you take deposits/processing fee and dont process anything but get rejected? You call to verify that they have all they need and thats when they tell you about the disclaimers that's in their head, but not on the WRITTEN CONTRACT! contracts stand in court so if i anyone threaten to go there, then what? im sure its happened before. they are other measures that will be taken to ensure changes or made if not put out of business entirely. No need for a response to appear that you are re... read more
Management office will lie. They won't return calls. Do not lease there
I honestly wish at this point I had the money to end my lease. Management office is rude (T@bith@) Ill use symbols to make sure your name is out there girl ;). Called about neighbors harassing us last week. Now this week the office is harassing us and lying to us. Sent an email upon moving in about issues that needed fixed and did they ever fix them? No, of course not. We were also lied to about our unit. I specifically stated I didnt care about having laundry in my unit my biggest concern was having central ** I asked 6 or ... read more
Business response:
Hello ******* and thank you for sharing your experience in our community. Were so sorry to hear that our standard for resident care has not matched your expectations. We take your concerns seriously and do our best to resolve the appliance issues in your home. We are required by law to complete work orders as they come in. We apologize if this results in work orders not being completed as desired. If you have other concerns, please email us directly at *************************************************************** and we ca... read more
Frequently asked questions about Emerald Creek Apartments
How is Emerald Creek Apartments rated?
Emerald Creek Apartments has a 2.6 star rating with 169 reviews.
When is Emerald Creek Apartments open?
Emerald Creek Apartments is open now. It will close at 6:00 p.m.
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