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Emerald Creek Apartments
- Apartments
- Traverse City, MI
About this business
Location details
2516 Crossing Circle, Traverse City, MI, 49684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had a microwave go out recently. They refuse to replace it, and they told me I would have to buy a new one. This place always does referral bonuses that would easily cost more than a microwave. The best way to get a hold of corporate is to leave a bad review on ****** Maps. They sent me an email looking like they would help, but they didn't. I then posted a screenshot of the email on my review, and they flagged me and got it removed. I have been with them for 4 years and my rent rate has increased by $150 which is much mor... read more
Terrible company, spends more money on company events than actually fixing up the rundown communities they own. Payroll constantly messes up pay and commissions. They do not change the carpet on cleans it EVEN if stains are remaining after being cleaned . Apartments are not properly cleaned after a move out . All properties have major pest issues whether it be mice or roaches . They require a $100 holding fee , a $100 Admin fee that they cant explain what its for and then $50 PER ADULT WHICH IS ALL Non refundable regardless ... read more
Business response:
<p>****,</p><p>We are sorry to hear that you were unhappy with your employment with Monarch Investment and Management Group. As far as the costs mentioned in your review, that varies from property to property and changes depending on the market of that region. Monarch strives to provide amazing customer service & homes that our residents love. Please reach out to us at ************************************************************* with your concerns so we can properly address them with the correct teams.</p><p>Thank you!</p>
With a family with kids I would not recommend anyone to live here. You are going to have issue with mice, bugs and flooding. I have reached out to management and they yell at you, they do not try to fix the problem.
I applied and was approved for a 12 month lease. I paid security deposit but was later denied for an apartment. Theyve refused to refund my security deposit, all this place does is steal peoples money, dont waste your time or money applying, it wont work out.
********************** *********, ** Future renters - Avoid **********************. ****************************** have changed every year since 2020, IRET, French Creek, Monarch. Rent goes up, amenities down. The units are small, have low rated efficiency furnace, air conditionier, etc. Utility bills are not cheap. Bedrooms are upstairs, hot in the summer, cool in the winter. Maintainence staff come & go quickly. It took 1 year to get a gas fireplace repaired! It was common for staff to close tickets without fixing anything... read more
Business response:
Greetings **************, we are saddened to hear about your less-than-desirable experience with our community. We are committed to providing a comfortable and transparent experience for all. Unfortunately, we don't have you as a current or past resident in our system. As such, we cannot discuss any matters regarding any lease terms of a household. We invite any leaseholder to contact us directly at ******************************************************************* to discuss any outstanding questions or concerns further. B... read more
This company almost seems criminal. Charging application fees is normal however, they also charge an administrative fee which they refer to as a move in fee. Very misleading. Ive seen these types of fees charged in major cities but why in a little suburb of ******, **? I havent seen any other complex in the *********** market that charge an admin fee. After an almost month long process to get a home at Van ***** Village, we were denied. They suggested we get a cosigner (another $50) because we dont have a long rental history... read more
Business response:
Hello **** and thank you for reaching out. Were sorry to learn of your frustrations with our application and screening process, as we strive to provide an easy and transparent experience. If you completed the process with more questions than when you started, we would be happy to clarify. Please reach out to us at *************************************************************** to discuss any lingering questions. Thank you.
To deny an application for a chapter 13 is an outdated process. I have a stellar rental history and a good income. What is worse is the $200 fee they keep and do not refund. The fees say $50 app and $150 move in fee. Your dont want me to live in your community yet you keep a $50 app fee and a $150 administration fee which says move in fee on the actual application.I suggest your compliance department correct the wording to match. Horrible customer service. The leasing agent was nice, I understand she is following the rules a... read more
Business response:
Hello and thank you for your feedback. We understand your frustrations with fees, but all applicants are required to pay application and administrative fees per the application documents that are signed at the time. These documents also state the fees are non-refundable for all applicants regardless of the outcome. If you would like further explanation regarding your application denial, we encourage you to email us at *************************************************************** to discuss. Take care.
Have lived here for three years now. The first year or two was not bad not great either but since ...From ants in the washing machine in the spring (the dead ants were left for weeks). Eventually it was dealt with but still took and entire month. To lease contract changes. To lack of notifications on things. My list of issues with them seems to just continue to grow.Raised my rent by $100 last year and raising it by $150 again this year.I do expect rent to go up but most places I have lived at before put a cap on the increas... read more
My name is *********************** and I was an employee at the *********************** until 5pm yesterday.I worked there for approx 36 days.On 1/11/23, I contacted my Regional Manager regarding a complaint about my direct supervisor, *********************. I told my Regional that I have been a victim of harassment from her and that I would not tolerate it. She informed me she would speak to ***** and insured me she would handle it and that she was deeply sorry for what I had been experiencing. Today, I was told I was put o... read more
Frequently asked questions about Emerald Creek Apartments
How is Emerald Creek Apartments rated?
Emerald Creek Apartments has a 2.6 star rating with 169 reviews.
When is Emerald Creek Apartments open?
Emerald Creek Apartments is open now. It will close at 6:00 p.m.
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