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Edgewater Hotel and Waterpark
- Hotels
- Duluth, MN
About this business
Your Complete Duluth Hotel Family Fun Vacation Destination Located along the shores of Lake Superior in Duluth, MN, the Edgewater Hotel & Waterpark is your complete duluth hotels vacation resort destination. Enjoy our indoor waterpark, arcade, outside play area, pool and hot tub, and easy access to Duluth's Lakewalk and restaurants. Relax in a comfortable and clean room with all the amenities and views of Lake Superior. Whatever you're looking for, you'll find it here at the funnest hotel in Duluth.
Location details
2400 London Road, Duluth, MN, 55812, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi Christine, I am terribly sorry to hear about the issues you encountered during your stay. I am happy to see that you spoke to the front desk to notify them of these issues as well as hopefully coming to a resolution for said issues.
Business response:
Dear Meghan, Thank you for taking the time to share your concerns regarding your recent stay with us. I would like to sincerely apologize that you did not fully enjoy your experience with us as a result of the needle in the parking lot. Our staff do their best to maintain the cleanliness of the grounds, especially when specific issues are brought to our attention, as happened in this instance, and I am glad they responded appropriately. I am sorry to hear this happened during your stay, as we make it our goal to provide all ... read more
Business response:
Dear Mandi, I would like to sincerely apologize that you did not fully enjoy your stay with us. We strive to provide all our guests with the utmost in service, accommodations, facilities, and cleanliness, and I am truly sorry to hear we could not meet those needs for you. Please direct message if there is anything we can do for you.
Business response:
Dear Nicole, Thank you for taking the time to contact us with your concerns regarding your current stay with us. We appreciate all guest feedback, and take it seriously when we hear we have fallen short of delivering the utmost in service, accommodations, and facilities. I am pleased you were able to discuss your stay with our Front Desk manager and that she was able to offer some solutions. I do know she is still waiting to hear back from you, so I look forward to us being able to connect with you before you check out. The ... read more
Business response:
Dear Kristy, Thank you for taking the time to review your recent stay at the Edgewater Hotel and Waterpark. I am truly sorry you were disappointed with us and apologize for all the frustrations you had with our Waterpark staff. It is clear we were not operating up to our usual standards of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I sincerely apologize that one of our Maintenance men ... read more
Business response:
Dear Sally, Again I would like to apologize for the disappointment you encountered due to the cleanliness of your rooms. As mentioned earlier, the Director of Housekeeping has been made aware of these concerns so she can follow up with the staff in charge of your rooms. We value your feedback, as it helps us target areas we can improve on to provide a better guest experience. Again I am sorry to hear this was your experience.
Business response:
Dear Dreama, Thank you for taking the time to review your recent experience at the Edgewater Hotel and Waterpark. I would like to apologize that you did not fully enjoy your time spent in the waterpark, and for any inconveniences caused by the par rules. Most, if not all, waterparks do not allow life jackets or cotton shirts in waterslides. Life jackets have the potential to get caught in slides, which would result in the child getting stuck in the slide and that is a safety hazard. The same applies to cotton shirts, so we c... read more
Frequently asked questions about Edgewater Hotel and Waterpark
How is Edgewater Hotel and Waterpark rated?
Edgewater Hotel and Waterpark has a 2.9 star rating with 474 reviews.
When is Edgewater Hotel and Waterpark open?
Edgewater Hotel and Waterpark is closed now. It will open at 9:00 a.m.
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