Ed Voyles Kia of Smyrna

Carissa B 

on BBB

3 months ago

I recently went in to get my 2021 Kia ********* serviced and per usual, the staff was amazing! I wanted to give a special shout-out to ****** who was my service advisor. Not only was she very attentive to me, but to my daughter as well. She offered to put on a cartoon for her while we waited. She went above and beyond, checking in on us a few times, on my car, went over some warranty information, and just saved me a lot of thinking which I totally appreciated. I even had questions regarding the recall servicing I had done he... read more

Tais N 

on BBB

3 months ago

I purchased a new kia *** in the year 2020, the model number of my vehicle is from 2019 . Throughout my experince with kia of Cerritos I have attempted to make phone calls to make service request on my vehicle and have been sent straight to voicemail multiple times in the 5 years . In the past year I have experienced faulty engine misfiring from vehicle that is near ****** miles. All proper precautions were made such as oil changes and tire rotations. I had attempted to contact the orginal dealership kia of Cerritos for repa... read more

Brian B 

on BBB

3 months ago

@International Kia of Orland I bought an EV6 about three years ago. At the begining of May, I experience an "electrical issue" and had my vehicle towed to the dealership I bought it at. I was comfortable buying it b/c of the 10 year warranty. Since May 2nd 2025 - my vehicle has been basically inoperable. In mid-May (after not fixing the issue) they claimed it was fixed only to recur 2 days later. I scheduled an appt two weeks+ out and the car has been there since June 2nd. About two weeks ago - the dealership has stopped res... read more

Barbara M 

on BBB

3 months ago

Shop with them the experience was easy and positive I received the deal and car I wanted 

Dorothy J 

on BBB

3 months ago

I went in to Greenway kia on May 6,2025 to get my car repaired. I was meet by a salesman ****** who talked me into buying a car. I signed the lease Agreement, but thought l wanted to cancel the lease Agreement, so l went back to the finance manager, **** to tell him, l didn't want the car, l could not afford the monthly payments. The car was left at the dealership, **** said no paperwork had gone to the bank. The end of May l get a bill from kia finance for the car l spoke to kia finance and they informed me that l had to go... read more

Kimberly E 

on BBB

4 months ago

I recently had a disappointing experience at a Kia service center that I believe is worth sharing. I took my car in for service and brake repair. While ***, the service representative, was very pleasant, the follow-up process left much to be desired. After the service, *** called to inform me that my car was ready and offered a payment plan option. I politely declined and confirmed that I would pay for the service in full when I arrived. ***mentioned that she would be leaving at 5 PM but assured me that someone would be ther... read more

Herb B 

on BBB

4 months ago

I dont typically write reviews, but my experience with Horne Kia was so disappointing I feel compelled to warn others. From start to finish, the dealership showed a troubling lack of professionalism, transparency, and basic customer service. I inquired about a Certified Pre-Owned vehicle. After the first salesperson failed to follow through, I contacted the used car sales director, ****, and negotiated a cash price. We received an official out-the-door quote and agreed to meet halfway for a test drive. On the day of the meet... read more

Charmin G 

on BBB

4 months ago

**** in to purchase a vehicle on 2/16/25. The vehicle would not accelerate past 60 only 15 hours after purchase. The sales associate I dealt with is ***** ******. I should have known things were sketchy. The vehicle was sold to me for much more than what was originally quoted, yet he told me they gave me a great deal! I was asked to bring the vehicle in so they could fix whatever was happening (come to find out there was an issue with the MAP sensor). I had my daughter to take the vehicle back 3 times before they actually at... read more

Dee S 

on BBB

4 months ago

Don't buy free here, especially from the salesman ****! He will promise you the world, and not deliver what he says. When buying a used car that is not a Kia, they won't do anything to fix any problems, even after saying they will.Standing behind the "As Is" credo...even saying they will do anything to make you happy. Wrong...liar, liar! Don't trust them.