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Ed Voyles Kia of Smyrna
- Car Dealers
- Smyrna, GA
About this business
At Ed Voyles Kia, we’re dedicated to making our dealership feel like home to you. We believe in all of our products, we trust all of our services, and we choose to treat our customers fairly every time. Experience the luxury of a Kia and the convenience of a dealership that cares! We are located conveniently in Smyrna, GA so that shoppers all over the metro Atlanta area can enjoy our friendly staff, wonderful maintenance team, and amazing Kia vehicles.
Location details
2145 Cobb Pkwy SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
My car buying experience at Ed Voyles is the worst thing that I have experiencedThese people have sold me a brand new lemon. This dealership has my money and my car. The car is in for repairs a second time with 30- days of purchase. This time I have been informed that this brand new 2023 Palisade XRT needs a condenser. The first time all of the Freon leaked out. The ** and the managers attitude is indescribable. All I hear is to process the vehicle under the Lemon Law. While they are taking vacations and enjoying the benefit... read more
Business response:
We sincerely apologize you are going through this. If you feel your vehicle is a lemon then we have to follow the lemon law process to the letter or else you will not qualify for a buy back or replacement under the program guidelines. We will do everything we can to inform and assist in this matter. We can only ask for your patience with us. Thank you for your feedback.
The sales manager ********************* actively seeks to deceive and lie to potential customers, especially women, by providing quotes that are not accurate either against their own website or on hyundaiusa.com website. He is also a demeaning and disinterested party that seeks to destroy the reputation of the business. I strongly suggest if Ed Voyles is interested in their customers they may want to ******* what every policies and staffing practices are in place that put someone like this in charge. I am happy to provide do... read more
This dealership may be nice and welcoming when purchasing a vehicle but when it comes to their service center, the ratings in the negative. The team phone people always have an attitude, doesn't take ownership of any mistakes, and always quick to transfer. We were initially told that our vehicle should be fixed within a week but it took 5 weeks before we got our vehicle back. Managers lie about calling back, service advisors are being switched without notice to the customers or quitting. There's always saying they are short-... read more
Purchased a 21 Telluride and the window trim on their nightfall packages is a known issue. The discoloration on a 50K vehicle should not be happening. The dealerships won't cover under warranty and *** supports their decisions. They say it's due to weather. No *** you made a poor choice in materials.
Business response:
Thank you for your feedback. We apologize that you are having an issue with your trim. *** is the Manufacturer of the vehicle and they back the warranty on the product they built and you purchased. We would love for this to be covered under warranty for you, however the Manufacturer has declined this request. If you could, please reach out to Ed Voyles *** and we can see if there are any other options for your trim outside of warranty. Thank you for you business and patience!
Came to get my car serviced @ 1:30. Did not get my car back till 6:30. They claim they lost my paperwork. They said they wouldn't charge me yet I am on a service contract. Next day my car stalled. Told the manager and asked him to replace my tale light. He said he would reach out to me and never did. Next my battery died. I had it towed there waited a week for a call. Went to get it fixed. After I came back I was told the mechanic had my key locked up and wouldn't be in until Monday. I gave them my spare key and they attempt... read more
If I could rate this Dealership in the negatives I would. I had the absolute worst experience at this dealership. On 5/6/2022 at approximately 12:45 PM Sales Person ****** (Who is the most disrespectful salesman, I have ever met in all my experience in sales). was speaking to my Mother via telephone. He advised her that the vehicle she wanted was still available but she needed to come today. I listened as my poor mom told ****** she can't make because she has family in from out of town and we were roughly 1 hr and 45 min awa... read more
My Hyundai Santa Fe has been in the shop since March 23rd. Hyundai refuses to give me a loner vehicle and I cannot trade my truck in because it is still in the shop. My car rental fees paid by my insurance is adding up by the day. So, I asked Hyundai to be reimbursed for my car rental fees, at least and of course they said No.I have surpassed my rental car budget and Hyundai could careless. I would like to add that engine wiring harnesses being on backorder is a sure sign this particular part is high in demand. They have a l... read more
Business response:
Ed Voyles Hyundai regrets you are going through this right now. However, this is a complaint for Hyundai *** - the Manufacturer, and the Dealership that your car is being serviced at currently. We understand your vehicle is at another Hyundai dealership and parts are not available. Our heart goes out to you regarding this matter. Hyundai the Manufacturer has a rental reimbursement program to help you with this cost. We are happy to help if you need further assistance.
My credit score went down because they ran my credit through multiple inquiries for a car loan, when I SPECIFICALLY REQUESTED ONE BANK. They were dishonest about agreeing to my request and kept pressuring me to go with other banks when i asked for one. The financial officer was also extremely rude when i questioned him about the warranty plans he was showing and also did not want to respect my wishes as well.
After scheduling a online service appointment from http://www.edvoyles.com. i called to confirm my appointment and lady mentioned that they can not service my 2021 *** ******* *** is misleading clients with false services that they do not uphold. If the company could not assist me on the scheduled date that was ON THEIR WEBSITE they should not allow clients to select that time slot. instead they lied, now i have no services is done and they have a recall on my vehicle that's causing performance issues. if you get a *** do no... read more
Frequently asked questions about Ed Voyles Kia of Smyrna
How is Ed Voyles Kia of Smyrna rated?
Ed Voyles Kia of Smyrna has a 2.6 star rating with 42 reviews.
When is Ed Voyles Kia of Smyrna open?
Ed Voyles Kia of Smyrna is open now. It will close at 8:00 p.m.
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