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Ed Napleton Imports Inc
- Automotive
- Elmhurst, IL
About this business
Specialties Selling great and reliable vehicles to the Chicago Land area and beyond. History Established in 1931. Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Ed's business has grown to include 59 franchises - housed in 30 different locations - in five... read more
Location details
745 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedI usually DREAD Car dealerships but fortunately I got to meet David who made the experience not only bearable but enjoyable. His demeanor and knowledge are top Tier! Defiantly a credit to the dealership! Thank you David!!
Business response:
David is amazing !! Thank you for sharing your recent experience with us. Glad to hear David took such great care of you! Regards, Disa DeGrazia Ed Napleton Acura/Kia Customer Relations Manager 630 926 7131 630 782 9300 disa.degrazia@napleton.com
Thanks for wasting my time. Ask about a specific car so I don't drive all the way from indiana for nothing only to find out you sold it 2 days ago. Great customer service
Abe was wonderful, however this dealership is a no go & they add an unnecessary amount of - unnecessary & hidden fees. They agree on a price or deal then come signing theres more hidden fees. What a waste of a day. I wish they would’ve been upfront with everything instead of wasting my time and their time. Honesty and integrity is not what this dealership values. I don’t mind paying the necessary fees but be upfront about it. The issue is how the back end handled it. Abe could’ve gotten the sale. Their team sucks and does no... read more
Business response:
Elena Herrera, thank you for your honest comments. If you would be willing, please reach out to us at (630) 941-4300 so we can understand the details of your particular situation and try to make this better. I tried reaching out to you with the numbers we have on file but was only able to leave a voicemail. Please contact me at your convenience. My Best, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 630 782 9300 disa.degrazia@napleton.com
This dealership is a disaster. Went in for a scheduled appointment for a solo test drive which was approved via email by the dealership. I had to wait 45 minutes for them to retrieve the vehicle after I arrived because it was blocked in by another vehicle and they lost the keys to the other car. Then they asked for my insurance card and when I retrieved it they denied me a test drive because I’m covered on a family insurance plan and my name is not on the card. I spoke to the manager before I left to express my frustration a... read more
Business response:
Bryan, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. It is our company policy that the insurance card provided displays the name of the person test driving if you wish to drive alone. Test driving with a sales rep resentative is always an option if you can not provide a n insurance card. Please let me know if you would like to discuss your visit in more detail. I appreciate your feedback and I look forward to speaking with you. Regards, Di... read more
I bought a 2020 Acura TLX from your Elmhurst location. The moment I bought the car, all customer service went out the window. I have been hung up on 5 times by your finance department. They answer the call and immediately hang up so that they don’t have to deal with it. The only reason that I’m even calling is because it’s been 20 days and the Acura that I traded in still hasn’t been paid off. I still receive bills for a vehicle that you purchased from me, which even Acura corporate claims should never take longer than 2 wee... read more
Business response:
David Pobol, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out at (630) 941-4300 and we will do our best to make this better. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton.com
worst customer service ever!! the flip flopping of if a car is available or not is incredible! that and the fact that they don't return calls as promised or even after multiple messaged were left. what a joke
Business response:
Chris Gogo, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton.com
After a bad experience, Disa contacted me to see what she could do to make it right and set me up with Anes. The two worked together to make my experience better walked out with a car I hope to love for many many years! Thank you for your help Disa and Anes.
Business response:
Thank you so much for sharing your recent experience with us, Amber Harrison! We work hard to provide each of our clients with the best automotive experience! Please let us know if you need anything in the future, we are always here to help! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura 630 926 7131 disa.degrazia@napleton.com
BUYERS BEWARE!!! I was a serious buyer, Drove 2.5 hours (one way 5 total) to buy a car after being given all the information on the phone including a “range” for my trade in. when i arrived person I was offered $700 less for my trade in than the lowest of the range I was told, was surprised with a almost $1,000 processing fee, and they wanted to charge $3,100 for a certified warranty on a 2017 with 15,000 miles telling me I’d have to pay that for the FACTORY WARRANTY to be transferred if I wanted it.. Would have walked out w... read more
Business response:
Amber Harrison, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact me at your convenience so we can discuss your visit in more detail. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 926 7131 disa.degrazia@napleton.com
Abe was the best salesman ever! He was kind and friendly. He was able to meet us at our budget so I could drive off the lot with a new car. Rueben in finance also helped a lot, and he answers questions I still have currently a month later. This dealership cares about their customers!
Business response:
Thank you so much for sharing your recent experience with us, Kayla Elsea! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura 630-926-7131 disa.degrazia@napleton.com
Frequently asked questions about Ed Napleton Imports Inc
How is Ed Napleton Imports Inc rated?
Ed Napleton Imports Inc has a 4.1 star rating with 125 reviews.
When is Ed Napleton Imports Inc open?
Ed Napleton Imports Inc is closed now. It will open on Monday at 7:30 a.m.
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