Ecklers Automotive Parts

JustinBClifff 

on Birdeye

3 years ago

I would never recommend Ecklers to anyone who wants to purchase automotive parts. Ecklers used to be a good company, but apparently they have fallen under the 'leadership' of some of the most incompetent people in any industry. During the first week of September 2021 they went through a systems change and the consequences of it are perhaps enough to bury this company. I ordered a part for my car 10 days ago. Ecklers managed to send the part to their own company! I called to ask about the status of the order and was assured t... read more

James P. 

on Birdeye

3 years ago

Worst customer service ever. It Amazes me that they are even allowed to be in business. 

Donna C. 

on Birdeye

3 years ago

Ecklers didn't send an email receipt or receipt in package for the radiator I purchased. Who cares that I spent $500 plus dollars. Nor did they give me a return auth for the $300 radiator I returned. I spent $116 at Fedex to return radiator and Ecklers won't refund the return. Please demand emails and confirmation numbers from Ecklers, because they're becoming sketchy with their business practices. 

arqmstr@aol.com 

on Birdeye

3 years ago

I ordered a replacement clutch kit for my C4 Corvette. Received it in a timely manner, but the throw out bearing is already failing (60 days). Contacted customer service to see about getting a replacement for the bearing. I was told they were going to contact the manufactured and see "what we can do". That was going to take 24 to 48 hours. Guess what, no contact from Ecklers. For the last 46 minutes I have been on hold with the service contact number. All I have heard in that 46 minutes is they are a site for "outstanding cu... read more

Tracy P. 

on Birdeye

3 years ago

Sales person was awesome, but unable to complete order due to Accounting requesting information and not providing secure link to send financial information. They would not accept my sending of the requested documents via a password protected email. Therefore my business will go elsewhere which the Accounting department seemed to be happy about. 

Walter J. K. 

on Birdeye

3 years ago

Ordered a interior part for my C3. it's been almost a month, i call customer service and get put on hold for 45 minutes. I used the CHAT help. They tell me the part gets shipped directly from the manufacturer and the CHAT person will get back to me in 24 hours with an update. A week goes by and nothing. I finally get a real person on the phone and they tell me the part will get shipped out in 50-60 days. 50 if i'm lucky. I told them if they can tell me this over the phone then it should be on the order form. I said i have... read more

james v. 

on Birdeye

4 years ago

service sucks, communication sucks. they leave you on hold for 55 mins. yes, that just happened!!! they take your money and run, and give you nothing but excuses. this company needs to be put out of business. i wouldnt reccomend my worst enemy to buy from them. 

Kris H. 

on Birdeye

4 years ago

I placed an email order with Eckler Industries (2603 Challenger Tech Ct., Suite 110, Orlando FL 32826) in the amount of $108.25. Days passed without getting a confirmation email of the order being received. I then decided to call to ensure the order was, in fact, received. I spent a ridiculous amount of time (HOURS!!!) on the phone being handed off to people to finally be told they had not received the order and that they were going to place it right then (Order number 71332299-00001). A few days later, I receive the ... read more

mike g. 

on Birdeye

4 years ago

Horrible unethical company..scammed me on a purchase