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Earnhardt Ford
- Auto Repair
- Chandler, AZ
About this business
Location details
7300 W Orchid Ln, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service advisor was welcoming. Shortly after walking in the atmosphere was different, I felt like a bother and wanted to quickly be done and drama at the Service desk. I just felt uncomfortable, I'll be having my recommended services done elsewhere.
Nice people. Great help. Got out with a new car same day. True to their slogan "NO BULL". I hope I will no problem dealing with them in the future in case I get car problems just like in the reviews below. Thank you Chris Naylor :). GBU.
Worst customer service! Took my truck there 6 times to fix an interior part and always the same thing. We just popped it back in place so need to worry. Told them 6 times that the whole part needs to be replaced and they would not listen. Will not be going back.
Business response:
Thanks for the positive star rating, Shari! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
ask about a c-max and the sales person showed a fusion NOT GOOD
I will not be giving this place any business ever again! The service advisor Gary was told by me that I needed the speedometer sensor replaced. I waited for over 2 hours and was told that my car needed over $1000 worth of "labor intensive work due to a worn out transmission fluid seal that needed to be replaced" that has NOTHING to do with a speedometer sensor! I had them release my car to me without the work I requested and was ignored. Crooked mechanics! Crooked service advisor! I'm taking my car to another shop for a seco... read more
Business response:
Anissa, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Earnhardt Ford Sales Company. We take our customers’ comments seriously so we hope that you’ll give us a call at (480) 893-0000 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
This place is a joke, they don't care about you after you buy a vehicle from them. The quick lane service department is full of people only interested in making you buy things you don't need and they won't perform services that you request because of so called safety issues. Get a grip on yourself, I will never bring my vehicle back there again or ever recommend these thieves to anybody else. Everyone do your self a favor and stay far away from this place!!!
Business response:
James, we are disappointed to hear you left our dealership feeling this way. We would like the chance to talk to you further so please do call us at (480) 893-0000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Every time I come in with a problem on my car I have Eric Buttrey help me out. He is so amazing! I never have to worry about anything. He is fast and courteous. I really appreciate his customer service.
Business response:
It is so great to hear that Eric takes such good care of you, Krista. If there is anything else we can do to assist you, please let us know! Take care!
Frequently asked questions about Earnhardt Ford
How is Earnhardt Ford rated?
Earnhardt Ford has a 4.5 star rating with 4,883 reviews.
When is Earnhardt Ford open?
Earnhardt Ford is open now. It will close at 6:00 p.m.
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