E-Z Rent-A-Car

Amanda R. 

on BBB

8 years ago

If I could give this company zero stars I would. The WORST car rental experience of my life! DO NOT rent with this company, as their word and reservation process means nothing and their customer service office is atrocious. I reserved a vehicle months in advance and when I got to the rental car stand to obtain my car, I was told that there was no car available for me and that they could not help me. I then had to take a $70 cab ride to the hotel since I was not able to obtain a car. I voiced my complaints asking for a reimbu... read more

Kunal G. 

on BBB

8 years ago

Arrived to longest line I have ever seen, which was at least three times longer than anything I'd seen before. Waited over an hour and a half. Terrible experience, terrible operation. If I could rate them a zero I would have as that's what this form deserves. 

Caleb R. 

on BBB

8 years ago

I wish I had looked at the reviews before renting with EZ Rent-A-Car. First of all, CHECK YOUR RECEIPT!!! They claimed I didn't drop my rental off until 2.5 hours after I actually dropped it off. I was on a plane when they claimed that I did. They charged me $33 for the "extra day"!! I was able to get a refund, but I wonder how many others they've done this to that didn't notice. That was only the worse part of my experience. Here's how my experienced began: When we got to the airport, we tried finding EZ Rent-A_Car to no av... read more

Daniel R. 

on BBB

8 years ago

I have had 2 bad rentals in a row including this rental in Montreal, and my last rental in Denver. 1) I arrived in Montreal, went to the car rental building, and no E-Z. Nowhere in my emails from E-Z was there anything about having to call when I arrive and be picked up by a shuttle. I called their 800# and after 30 minutes on hold, was connected with a rude person that actually hung up on me when I voiced my displeasure. Then when I called back I was told by a man that I had to call a different # to be picked up. When I ask... read more

John M. 

on BBB

8 years ago

Despite a "confirmed" reservation placed a month in advance, I was told on Sept 15, 2017 that NO cars were available. I received NO help in finding an alternate vendor and was treated in an extremely rude manner. It took me over an hour and a half to find a car on my own (at 10pm) after going to five other car vendors. I actually thought I would have to spend the night in the terminal. This company doesn't know ANYTHING about "customer service." 

Terry G. 

on BBB

8 years ago

We rented from E-Z Rent-A-Car in Orlando by using rentalcars.com. We were given one price when we reserved the car, but to our surprise was charged over $30 more when we returned the car. However, we had to catch our flight and had no time to dispute it. Then almost a month later I am charged an additional $27.25 because we declined the Sunpass daily charge of $10 per day and had to go through the Sunpass 1 time (in the 2 days) due to not having enough cash on hand. When I called and inquired about the breakdown of this char... read more

Azuz A. 

on BBB

8 years ago

it sad That EZ car rental don't care about there customers, very unprofessional and there is no one to complain to except BBB i do not recommend EZ car rental for no one i did a big mistake to rent from them they are very rude and they play games with customers i call 9 time and they keep hanging the phone or put me on hold are give me a not true statement jest to dismiss me very sad EZ car rental i hope you lost lots of customers and money like i lost time and money with you . 

Terrible Cusomer Serivce 

on BBB

8 years ago

I wish I could give zero stars if it were an option. I was given conflicting information by multiple agents and customer service employees regarding my rental. In a nutshell, I was given one price for my return and upon arrival was given a price almost double of what the agent over the phone told me. When I contacted customer service, I was transferred to the English team in Manila, Phillippines and was told a supervisor would handle my issue. When she was going to call back, I notified them I would be on a plane in 45min ... read more

Steven W. 

on BBB

8 years ago

I recently flew into Denver and was going to a wedding with 3 other guest and an infant and 4 full sizes bags of luggage. After the 30 minute wait for a shuttle after a 4 hour flight with an infant, we arrived at EZ-Rent-A-Car to have to wait in line for another hour to get our car. My car reservation at EZ-Rent-A-Car was for a Toyota Sequoia. When I got up to the counter the employee told me that they no longer had any Sequoias. I looked in the parking lot and counted 5 that were with the other cars in the large parking lot... read more