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E-Z Rent-A-Car
- Car Rental
- SeaTac, AR
About this business
Location details
3150 S 160th St, SeaTac, AR, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have rented from EZ / Advantage on two occasions, both in FL within the last year. On both occasions customer service was extremely limited, including no one available to receive the vehicle when I returned it at 6:00 pm at MCO on 4/26/18. Most troubling is that they are 2 for 2 in mislabeling a vehicle and trying to oversell its category/classification. What I mean by that is the first time I rented what should have been a Toyota Corolla. I was given keys to a car labeled Corolla on paperwork, even the company's ID tag on... read more
Business response:
May 1, 2018. Better Business Bureau of Central Florida, Inc. No. Pages: 1 of 1 1600 S. Grant Street Phone: 407-621-3300 Longwood, FL 32750 Fax: 407-786-2625 Customer Review: ************ Customer: Tracy T****** Dear Tracy T******: Thank you for taking the time to inform us of your recent experience with our Orlando location. Customer satisfaction is our main priority, and it is never our intention to provide a customer with an experience that is not up to our company standards. The correct identification of all vehicles ... read more
I rented a car from EZ in February of this year. I was not very happy when I pulled into the first toll booth of my trip, I went to pay the attendant and she told me the toll had already been paid by the transponder that I did not know I had. No one at the rental office told me there was a transponder and that it could be turned off, which I was told about from the toll booth attendant. So at that point I turned off the transponder. April 17 I receive the bill for $31 for the $6 toll and a $25 convenience fee. For me reachin... read more
Business response:
April 25, 2018 Customer satisfaction is E-Z Rent-A-Car's main priority. I would also like to thank you for your time and patience in regards to this matter. I sincerely apologize for the inconvenience and troubles you underwent while renting with our Company. Within my investigation of your rental agreement, I have that the Toll Administrative fees were charged accordingly. Since you did not elect to purchase the EZ Toll service, we cannot reimburse you for the Administrative fees. Our EZ Toll policy is stipulated within yo... read more
THIS COMPANY IS A SCAM! BEWARE OF OVERBOOKING AND BAIT AND SWITCH TACTICS: I really hate writing reviews... but this rental experience was the worst experience I've ever had in my life so I have to complain. I arrived at PHX, took the rental car shuttle to the car rental terminal. E-Z Rent a Car shares a counter with Advantage and their counter was the only with a line out the door. Waited 40 minutes in the line. An employee said to check the counter downstairs so my friend ran down to check. The employees said their printe... read more
HORRIBLE EXPERIENCE! I never ever write reviews for anything, but I have to write a review about this place. My ex boyfriend and I flew out to Denver, CO for Christmas... I had booked the car online before going and was told my total when I picked up the car would be about $200. I also decided to purchase the insurance for $9.99 a day or whatever it was. Should be an easy process to go in, pick up the car and leave right? Wrong!!! The lady who "helped" me decided to have me sign up for every single extra fee they could charg... read more
Business response:
March 9, 2018. Better Business Bureau of Central Florida, Inc. No. Pages: 1 of 1 1600 S. Grant Street Phone: 407-621-3300 Longwood, FL 32750 Fax: 407-786-2625 Claim Number: ************ Customer: K***, Brittany To whom it may concern: I have read Mrs. K***'s complaint and investigated this claim. Customer satisfaction is E-Z Rent-A-Car main priority. I would also like to thank Mrs. K*** for her time and patience in regard to this matter. After further investigation of Mrs. K***'s signed Rental Agreement, I have found tha... read more
************************************ I arrived in Denver on 2/10/18 at 1am. The place was out of control. People were told they had no more cars for them. There was a snow storm coming that day as well. When i got to the counter i gave them a print out for my reservation. Economy car. $92.00 total. The agent told me he had only 1 car and it would be an additional $120.00. This is basically extortion. Me not wanting to be stranded at a car rental place in a snow storm i took the car and will now deal with this scam. This comp... read more
I rented a car from this company. The clerk put another woman name on my contract. Her name was Kimberly A** J**** and my name is Kim S****** J****. I have gone through so much with this in which it should have been classified as a company mistake it went further with them filing charges on me saying that I rented a car in this woman name. I gave the my correct driver license and major credit card that matches. Neither says Kimberly A** J****. I have been now classified as a felony up until today 1-23-2018 is when the judge ... read more
Business response:
To whom it may concern: We have read Mrs. J****' complaint and investigate this claim. Customer satisfaction is E-Z Rent-A-Car main priority and we value each and every renter. We would also like to thank Mrs. J**** for her time and patience in regard to this matter. We take all concerns seriously and Mrs. J****' complaint has been escalated and is currently under revision by the proper department. One of our representatives will be in contact with Mrs. J**** as soon a final decision has been reached. Sincerely, Naomi C*... read more
This was the worst experience of our vacation. We landed in Miami, where every person we spoke with were unable to answer our questions. We had to file a claim for damage to the car that our rental insurance apparently did not cover. They could not provide me with a copy of my claim paperwork because they did not have a photocopier and asked me to take a photo on my phone if I wanted a copy of my car claim. When we called halfway through our vacation to file a claim over the phone and get information, we received a voicemail... read more
Business response:
January 25, 2018 To whom it may concern, We have read Ms. I********'s complaint and investigated this claim. For E-Z Rent-A-Car customer satisfaction is our main priority and it is never our intention to inconvenience or provide service that is not up to our company standard. As of right now we are pending further investigation as to if a claim will be opened. Once a claim is opened Ms. I******** will be notified by our claims department. Kind Regards, Naomi C****** Customer Service Manager
They canceled our reservation with a family of 7 and proceeded to offer a "corporate" discount for $3000. Happened to 2 people in line. Crooks and liars.
Business response:
Dear Mrs. Stacey V******: We thank Mrs. V****** for her recent inquiry regarding her rental car reservation. Customer satisfaction is E-Z Rent-A-Car main priority and we value each and every renter. To enable us to complete this matter to Mrs. V****** satisfaction, we need her assistance in supplying some details concerning her rental car reservation. To Mrs. V******'s earliest convenience, please provide us with the reservation number, first and last name on the reservation, pickup location and pickup date and time so tha... read more
If I could put 0 stars I would!! This company is garbage! They are sneaky and underhanded! They are complete ripoffs!! This was the first and LAST time renting from this company. I travel to Florida frequently and usually use another car rental company but decided to give EZ rental a try because it was last minute and got a better deal through them (or so I thought!) Turns out UNLIKE other rental car companies I have used previously, these pieces of trash will charge you a RIDICULOUS amount of money for toll charges! I was j... read more
Business response:
November 8, 2017 Better Business Bureau of Southeast Florida & the Caribbean, Inc. No. Pages: 1 of 1 4411 Beacon Circle Ste 4 Phone: 561-842-1916 West Palm Beach, FL 33407 Fax: 561-845-7234 Customer Review Case Number: ************ Customer: *************, Dawn To whom it may concern: I have read Mr. *************' complaint and investigated this claim. Customer satisfaction is E-Z Rent-A-Car main priority. I would also like to thank Mr. ************* for his time and patience in regard to this matter. After further inve... read more
Frequently asked questions about E-Z Rent-A-Car
How is E-Z Rent-A-Car rated?
E-Z Rent-A-Car has a 1.2 star rating with 67 reviews.
When is E-Z Rent-A-Car open?
E-Z Rent-A-Car is open now. It will close at 6:00 p.m.
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