E-Z Rent-A-Car

Deepu A 

on BBB

7 years ago

No words can quite describe my experience. What ever negative impression you may get, multiply by at least a factor of ten. Booked a full size car through Toronto international airport website. I was falsely led to believe that the car pickup was at the airport. I asked someone at information and understood that I needed to take a train to another station to await a pickup. It's when you reach the rental place that the real nightmare starts. I was third in line. The 2 customers in front were being pushed, no forced to take c... read more

Jeff T. 

on BBB

7 years ago

Very embarrassed to admit I fell for their scam.. Their "FPO" service (Fuel Prepay Option) I was told it would guarantee that any fuel that it took to top off the tank at the time of return would not cost me more than $3.89/gal as long as it had 1/4 tank in it when I returned the vehicle. I will also embarrassingly admit I didn't ask twice the cost of that option. When my bill was $74.86 higher than expected when I returned the car with over 3/4 tank of fuel I questioned customer service and I was quickly denied any refund. ... read more

Rick L. 

on BBB

7 years ago

July 8, 2018 Approximately 12:10am Upon arrival at the EZ Rental counter in FLL, the agent, Ricardo, told us that they did not have any Standard size cars, as our contract had confirmed. He offered us a van. We told him that we didn't want a van. He then offered us a convertible. We told him that would work for us. He then proceeded to tell us that we would have to pre pay for gas for the convertible. We told him that we did not want to pre pay for the gas. He then said we couldn't have the car unless we pre pay for gas. On... read more

Lynn M. 

on BBB

7 years ago

This company is the worst Rental Car Company I have ever used! They allowed me to exit with one car that's brakes were vibrating excessively. The second car they gave me was not like the car I had previously, it seated 5 instead of 7! The third car seated 7 and then we realized we had left a clip that held oiur GPS in the first car. Mind you, they (E-Z Rent-A-Car) was the only entity that had been in contact with the car. They could not finf the clip, it was attached to the air vent, hmmm. While driving this car (third car) ... read more

Michael R. 

on BBB

7 years ago

We rented a mini-van for our family vacation in Orlando April 5-14. The online reservation process was quick and easy however, that was the only part of the experience that was pleasant. The vehicle checkout process needs to improve dramatically! I was asked to upgrade the vehicle 5-6 times!! Of course the first offer was a ridiculous offer, more than twice my rental cost to move to an SUV that offered no additional space. I explained to the gentlemen, I didn't need an upgrade but he insisted again and again. His final offer... read more

Marc M. 

on BBB

8 years ago

I reserved a car months in advance because of their appealing prices. I paid their $15 pre-payment. My reservation was successful, no issues. Then, I fly across country, walk to the E Z Rent A Car airport off site pickup location. I arrive about the time I indicated on the car reservation that I'd be there. I wait 20 minutes for the shuttle driver, then he shows up and says, "We have no cars, try back in 4 hours". What???? I've just spent the last 14 hours traveling. I'm tired, and now I'm becoming irate. I subsequently deci... read more

Kerry K. 

on BBB

8 years ago

We rented a car at Orlando airport. The rental agent asked if we would like to turn on the EZ Pass instead of having to find money for tolls. I said sure. I was NEVER EVER told it would be a $9.99 per day charge!! Other companies only charge for the tolls. Very deceptive practice. I reached out to customer service and was told "Too bad" you signed the agreement. Yes, yes I did. After a long flight with my special needs son and 75 year old father who just had surgery. I would have thought the rental agency would EXPLAIN any f... read more

Benjamin P. 

on BBB

8 years ago

Rented a vehicle from the Denver Airport location, the gentleman (Aric) who assisted us offered us an upgraded vehicle and I asked numerous times would there be a charge for the upgrade and he stated every time "no there would NOT be a charge" I did agree to the re-fuel and EZ Toll charges for the convenience. When I returned the vehicle there was a charge for the upgrade, which I did not agree to and when I called the 800 number they stated I signed the rental agreement and the upgrade there was nothing they could do for me... read more

Elizabeth W. 

on BBB

8 years ago

Terrible! Front desk was unhelpful, did not honor quoted price and attempted to take advantage of me based upon my age. This company and their customer service are not responsive to phone calls and hardly reply to emails. I simply am seeking to be reimbursed for the overcharge on my card, not for the entire bill, however they are not helpful in rectifying this issue in any way.