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Duncan Ford

4.4

About this business

Duncan Ford Chrysler Dodge Jeep in Rocky Mount, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also reques... read more

Location details

19999 Virgil H Goode Hwy, Rocky Mount, VA, 24151, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 7:00 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 7:00 p.m.
Thu8:30 a.m. to 7:00 p.m.
Fri8:30 a.m. to 7:00 p.m.
Sat8:30 a.m. to 6:00 p.m.
SunClosed
4.41,090 reviews
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Jason Sypolt's profile image
Jason Sypolt 
4 years ago

First, tried to sell us a used truck with multiple problems which leads me to believe they do not inspect used cars before putting them on the sales floor. Then, took two weeks to deliver a truck and did not complete all the work promised. Managers are unwilling to take complaints and we were passed back to the salesman that we had the issue with in the first place. Everyone I am associated with will be warned not to shop here. 

Jonathan Smith's profile image
Jonathan Smith 
4 years ago

Their customer service has went downhill. When you call and speak to someone about a issue and you get told their to busy to look into after waiting 2 hours for a return call. After 10 years of being a customer I will not be returning. 

Joey Minter's profile image
Joey Minter 
recommend  Recommended
4 years ago

Can't say enough about Wes, great salesman and no BS. I wouldnt want to deal with anyone else... he worked with me while I went back and forth on a truck while blowing up his phone...told him I made up my mind and then changed my mind and went with a different truck lol. But he made it super easy for me. Very happy with him and the sale. 

Business response:

Joey, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care! 

Melinda Carl's profile image
Melinda Carl 
recommend  Recommended
4 years ago

Anthony was awesome! He was so helpful and nice. Everyone there was!!! Stop by and see them! 

Business response:

It's great to hear Anthony took such great care of you! If there is anything else we can do to assist you, please let us know. Take care! 

Jeffery McCarty's profile image
Jeffery McCarty 
recommend  Recommended
4 years ago

Great,friendly sales staff! The service manager is outstanding. Shannon treats everyone with respect. If one of his employees can’t fix it, he sure can! 

Business response:

Thank you Jeff, we appreciate your business. sincerely, Shannon Bowling 

Al Broholm's profile image
Al Broholm 
recommend  Recommended
4 years ago

All of my cars have been regularly serviced here for years. Shannon, Tina, and Brad are truly professional, and provide quotes that are fair and upfront, and service that's always high quality. No wonder they're always busy! Bought a few cars there too, and about to buy another. As a business owner myself, I do business with people who treat me with honesty and care, and they do! Thank you. 

Business response:

Thank You Al. We appreciate your business. sincerely, Shannon Bowling 

Tammy Hynes's profile image
Tammy Hynes 
recommend  Recommended
4 years ago

Wes Shropshire our salesman was the best!!! Thanks for everything and the laughs while we waited!!! 

Libby Smith's profile image
Libby Smith 
4 years ago

I purchased a Vehicle from them this past February. When I went today to trade it they didn’t want to give me but 2,500. I purchased it for over 12,000. The other car we was going to trade they only wanted to give us 300. I will NEVER do business with them again. EVER!!! 

Business response:

Libby, thank you for your honest feedback about your experience with us. It is our goal that every guest leaves satisfied so we are disappointed to hear that you did not. Please reach out to our Sales Manager, Tom Mcalister at (540) 483-0253 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you. Take care. 

Leslie Ann Williams's profile image
Leslie Ann Williams 
4 years ago

Buy at your own risk. Had I known it were going to be so much of a headache to communicate with anyone and everyone at this dealership, I would have dragged my husband out of there and made him drive clear to California to avoid the hassle. I’ve been looking for a new car for me, but I would take a pair of pliers and rip my own teeth out before I deal with this place. If you purchase a used vehicle, they will make you well aware that it’s ‘As is, no warranty.’ And they will tell you that while you are signing the Buyers Guid... read more

Business response:

Leslie, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We take our customers’ comments seriously so we hope that you’ll reach out to our Service Manager, Mike Kazee at (540) 483-0253 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Take care. 

Frequently asked questions about Duncan Ford

How is Duncan Ford rated?

Duncan Ford has a 4.4 star rating with 1,090 reviews. 

When is Duncan Ford open?

Duncan Ford is open now. It will close at 7:00 p.m.  

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