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Drury Hotels Company, LLC.
- Business Services
- St. Louis, MO
About this business
Drury Inns is a family-owned and operated chain of hotels that offers a range of dining and lodging options for business and leisure travelers. It operates more than 140 hotels in over 20 U.S. states. Drury Inns is a part of Drury Hotels, which maintains several facilities under the Drury Inn & Suites, Drury Plaza Hotel, Drury Suites and Pear Tree Inn by Drury brands. Drury Hotels facilities serve scrambled eggs, waffles, biscuits, pastries, juices, and hot and cold cereals for breakfast. Its facilities feature swimming pool... read more
Location details
13075 Manchester Rd # 100, St. Louis, MO, 63131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We stayed at Drury hotel in Burlington And overnight our windows were broken into (That would have been noisy) My daughter was moving into university that morning and they stole everything From Blankets to ***************** has no cameras in parking lot and police to respond said it has happened before- including front desk Knowing this why not protect your guests Drury inn - get cameras outside It will deter this- we had an extremely horrible experience and want to alert people about this - make ************ lot is secure w... read more
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint *********************** Dear Sir or Madam:My name is *************************** and I am a Paralegal for Drury Hotels Company, LLC (Drury). Drury manages the Drury ************ located in **********, ************** (Hotel). I am proud to report that Drury has won the JD Power Award 17 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ rating with the BBB. We are in ... read more
I can not say enough about the ********** location! Requested a room on an upper floor, with no pets and view of the mountains. This room did not disappoint!Pillows, beds, water pressure perfect! Was not aware of the dinner buffet at checkin, what a lovely suprise. Both dinner and breakfast were amazing! Perfect location for a 4day stay.
My husband and i recently got married and decided to combine our honeymoon with a family trip. We booked months ago and called ahead to verify bringing our dog for the 3 day stay would be acceptable. Upon our arrival Sunday evening, we got settled in and turned the a/c down to as low as it could go. We left our dog (english bulldog) in the room for an hour to run and grab dinner when we returned our dog was gasping and wheezing for air. we realized the a/c wasn't cooling the room down. My husband went to the front desk and e... read more
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint ******************************* Dear Sir or Madam:My name is *************************** and I am a Paralegal for Drury Hotels Company, LLC (Drury). Drury manages the Drury ************ located in ********, ** (Hotel). I am proud to report that Drury has won the JD Power Award 17 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ rating with the BBB. We are in the bu... read more
I want to say that I have stayed at Many Drury Inn and Suites over the years and I do not have one complaint to complain about. I have always received great service. Every employee that I have ever encountered have gone above and beyond to make our family feel welcome. I was at the Drury Inn and Suites in ******** ** in March. About 3 A.M. I became very ill. I went downstairs to the "Marketplace", a location in the building that has soft drinks, frozen meals, candy, chips, etc. What I needed was not available at the time and... read more
Loved the hotel only complaint was the air conditioning was obnoxiously loud making hard to sleep
Business response:
Hello ******************, I apologize for the issues you experienced. Can you please reach out to me at customer.service @************************** so that we can discuss your concerns further?Sincerely,***** *** ********************** Manager ********************** LLC
We stayed at this hotel for a night, the customer service was okay they were as friendly. We left our truck near one of the exits of the hotel. That morning our things,our luggages were robbed and they couldnt provide any security and couldnt help us it was frustrating. I wouldnt recommend staying at this hotel.
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint ********************* Dear Sir or Madam:My name is *************************** and I am a Paralegal for Drury Hotels Company, LLC (Drury). Drury manages the Drury ************ located in **********, ********** (Hotel). I am proud to report that Drury has won the JD Power Award 17 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ rating with the BBB. We are in the bu... read more
Good Afternoon, I am beyond frustrated with the Service I have been provided today. High school track is in a couple day and I am out of a room based on information provide by agent ******* ******* ******* ***** ( in group sales) ****** ( group sales. *********************** was also involved however, I never spoke with her. A block of rooms was established by our school months ago to ensure that we would have rooms for the dates of May 19, 2022 through May 20, 2022. i was told the only way for me to book a room out of the b... read more
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint *************************** Dear Sir or ******** name is *************************** and I am Paralegal for Drury Hotels Company, LLC (Drury). I am proud to report that Drury has won the JD Power Award 16 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ rating with the BBB. We are in the business of taking care of our guests, not taking actions that encourage them ... read more
Buyer beware! If you purchase through a booking company such as *********, higher management will treat you like you are a second class customer. Also, if you drive an "oversized" vehicle, do not even waste your time. You will end up having to pay almost $60 to park in a nearby parking garage for not even 24 hours (which the morning manager very rudely and loudly refused to reimburse in a further attempt to "embarass" us into silence after her rude comments about us booking through a booking company). Their website clearly s... read more
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint *********************** Dear Sir or Madam:My name is ********************* and I am Corporate Counsel for Drury Hotels Company (Drury). Drury manages the Drury *********** ********************* (the Hotel). I am proud to report that Drury has won the JD Power Award 16 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ rating with the BBB. We are in the business of ta... read more
Drury Inn ***********, **** was fabulous ?? ********* who was at the desk when we checked in, made us feel very welcome. I told her I brought my husband up here for 2 nights for his 70th birthday and she helped by giving us an upgraded room. We stayed in a ***************** and I couldn't say enough good about it. Thank you Drury Inn and thank you *********?? We loved our time away from the hustle and bustle of home.
Frequently asked questions about Drury Hotels Company, LLC.
How is Drury Hotels Company, LLC. rated?
Drury Hotels Company, LLC. has a 2.6 star rating with 74 reviews.
When is Drury Hotels Company, LLC. open?
Drury Hotels Company, LLC. is open now. It will close at 5:00 p.m.
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