Drury Hotels Company, LLC.

Kelly P 

on BBB

10 months ago

We stayed at two different Drury's on vacation and both were clean, polite employees, and welcoming. When I had to make a change to a reservation, there was no hassle (we did select the pricier option that allows for changes). I do wish we did not have to pay more for that option, we were just changing from one Drury to another. The meals are fantastic. It is one less thing to have to think about while on vacation. I have stayed in Drury's for work too to support them because they have been a great option for our family. We ... read more

Eric K 

on BBB

11 months ago

Booked a room, had to cancel it due to my mother in law being disabled and could not make it. Was told there is no refund on prepaid room. Called twice The Drury in **********, manager was supposed to call back but never did. This hotel will not bend at all for thier clients and throw thier policy in your face. Dont bother booking this hotel if something happens in your life where you cant make it. 

Robert C 

on BBB

11 months ago

Terrible & Inexcusable! On 2/15/2024 I reserved a 5-night stay at Drury Hotel in ********, **. for a HANDICAPPED room for $1,139.13. I conducted the transaction On-******** was under the impression that I was dealing directly with the Drury Hotel itself. However as soon as the transaction was confirmed I went into email & saw that the transaction went down double: 2) rooms for five days at $1,139.13 each for a $2,278.26. Within seconds I filed on-line for a refund of the 2nd room, & called the phone # on the web-site. But th... read more

Harrison L 

on BBB

a year ago

Rented a room for 2 nights, and when I called the day before to try and extend they told me they would be able to accommodate me as long as I came down in the morning before checkout When I went downstairs they told me they couldnt extend my same room, but could put me in a new one. So I told them as long as its ready by noon that would be fine Now its noon and they dont have the room and are kicking my guests out. My guests are a family with a small newborn baby, and the point of having a hotel in the first place was to acc... read more

Diziree D 

on BBB

a year ago

Well if anyone is thinking of staying at one of these hotels you should make sure to note that they DO NOT have cameras outside facing any outside parking areas. Also keep in mind that they will tell you about their private security that walks around to make sure your car will be safe and not to worry, but you should still worry because they are not "responsible" to any damages that happen even if your parking in the private lot in the back used only for hotel guests with room key access. My wife and I had made a reservation... read more

Sweet A 

on BBB

a year ago

Horrible service at Drury Inn Meridian. The manager, ***, attacked my special needs son. My other autistic family member was traumatized. I called 800 customer service for support but got no response. Please deal with this hotel at your own risk 

Jeff S 

on BBB

a year ago

I went with (3) stars because this is an ************* that we have stayed at numerous times. However, they really let me down this time. Im relatively certain that I left (2) memory sticks in the suite we had. I called to have them check. No one called me back. I called them again and the guy after a pause told me they werent turned in. No check with Housekeeping or Ill check with the Manager or anything like the first call where she promised the moon and delivered nothing. ***** return customer who is very disappointed 

Joy C 

on BBB

a year ago

We stayed at the Drury in downtown ********* it was incredible awesome staff and accommodations were incredible location a plus would highly recommend this hotel 

Stewart L 

on BBB

a year ago

We had wonderful treatment with The Drury Hotel in ******-******** **** recently as well as with their corporate office. After a 10-hour car ride, we were happy to check in and relax. We liked the friendly staff and the two rooms we had. Unfortunately, shortly after our arrival, our older daughter had an allergic reaction to something in the hotel. Maybe because it's a pet-friendly hotel our daughter's cat allergy awakened in her even though we didn't aee any cats. This was an unusal situation and the hotel was nice and clea... read more