Drury Hotels Company, LLC.

Ranee L 

on BBB

3 weeks ago

We got kicked out of our room for laughing. Me and my family had to wait at the airport for 5 hours for our flight. I willl never stay Drury or recommend any of my family and friends there. For enjoying the moment with my family i suffer from medical conditions now I have to wait in the airport with my family with no rest or sleep until our flight leaves. This is so unacceptable. Yes we were loud but we were laughing. We never had got a second or third warning we got kicked out I understand policy and understand rules, but t... read more

KELLI F. 

on BBB

2 months ago

None, not a single one if my CUSTOMER SERVICE complaints were ever addressed. Miss ***** St ****** thinks she is too big and mighty and powerful to have to deal with such nonsense. She has no business in customer service. You'd be better off replacing her with a bit. AT least you could understand why a bot has no feelings. This horrible person has ruined Drurys reputation terribly 

KELLI F 

on BBB

2 months ago

None, not a single one if my CUSTOMER SERVICE complaints were ever addressed. Miss ***** St ****** thinks she is too big and mighty and powerful to have to deal with such nonsense. She has no business in customer service. You'd be better off replacing her with a bit. AT least you could understand why a bot has no feelings. This horrible person has ruined Drurys reputation terribly 

Jamie F 

on BBB

4 months ago

I called and booked a group block of 25 rooms back in September of 2024 and I called as the contract stated to call before April 11th 2025 to confirm if we still needed that many rooms. I was then told that we never emailed the contract back and they wouldn't honor it. The guy that I placed the contract with I was told no longer worked there. They said it wasn't in his emails. I sent them pictures of the contract and the price on the contract for the rooms. They said well since you just now sent them to us we can't give the ... read more

Nick K 

on BBB

7 months ago

If youre like my wife youre always looking for the best hotel when youre away from home. We recently decided to try the Drury hotel in ******** ******** while visiting family during the holidays. Our flight was late arriving, so my wife called Drury to notify them wed be checking in late. Upon arriving at the Drury hotel, we were met with a locked front door at 11:30PM. Apparently, this is their policy; however, there was no one at the front desk to answer the courtesy phone. Consequently, my wife and I waited in the cold to... read more

Diane T 

on BBB

7 months ago

I usually stay at the Drury Hotel in ******************* location. I had the most terrifying experience. While in the room, a man walked into our room and my husband was there alone watching television. My husband immediately stood up and confronted the man, hesimply excused himself and said he was the maintenance man, however we never called maintenance! When I arrived back to the hotel from picking up lunch, my husband told me of the incident. I immediately went down stairs to alert the front desk. The attendant said she w... read more

Rebecca A 

on BBB

8 months ago

Unable to keep promises. I reserved two rooms I thought thru Drury inn because that is the company name. To find out it should of been Drury hotel inn or something I had the wrong dates I called and I could not understand the person on the other end. I asked for a manager or supervisor. They were in a meeting or unavailable. I tried back 4 more times that day and the next. I called the headquarters in **. And that was when I found out I did not make the reservation thru them. They told me to re make the reservation and they ... read more

Brittany M 

on BBB

9 months ago

Payed for and completed 4 night stay and never received points for stay 

Lasha M 

on BBB

10 months ago

This is not the first time the jury hotel has shown disgusting discrimination towards a disabled person. Poor ****** **** who's a quadriplegic in a wheelchair 7 years old. They kicked this lovely child out. Now I know this is going on with their hotels. Because it has happened to me. Do not support the Drury hotel. They kick out disabled People, with PTSD. They have done nothing but throw up walls and stops in every way. Not one of them have offered an apology in any way. This is a quote from the website that supports little... read more