This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Drury Hotels Company, LLC.
- Business Services
- St. Louis, MO
About this business
Drury Inns is a family-owned and operated chain of hotels that offers a range of dining and lodging options for business and leisure travelers. It operates more than 140 hotels in over 20 U.S. states. Drury Inns is a part of Drury Hotels, which maintains several facilities under the Drury Inn & Suites, Drury Plaza Hotel, Drury Suites and Pear Tree Inn by Drury brands. Drury Hotels facilities serve scrambled eggs, waffles, biscuits, pastries, juices, and hot and cold cereals for breakfast. Its facilities feature swimming pool... read more
Location details
13075 Manchester Rd # 100, St. Louis, MO, 63131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I stayed at the Drury Inn in ********** on Feb 19, 2023. Very nice hotel and the staff at the front desk, happy hour and breakfast were all very friendly. Great place to stay if you are in **********.
Omg!!! I booked 2 rooms and did not realize they were non refundable !! They will Not refund my money only transfer over ****!!! This trip is 11 months from Now and they will Not refund!$ horrible
Business response:
Good Morning Ms. *******, Glad we were able to connect via e-mail this morning. If you have any additional questions or anything that I can assist with please reach out to me directly via e-mail. Sincerely, ***** *** ***** Customer Service Manager Drury Hotels Company LLC
We stayed at a Drury Hotel for the first time in December 2022 as we were traveling to our vacation spot in *******. As traveling fatigues, we chose to stay overnight in ******, *******. We were seeking a pet friendly location in ****** search and happened upon this chain. It was one of the best decisions. The hotel clerk was cordial both arrival and departure. The hospitality of staff very helpfully. The room was clean and comfortable. The 5:30 Kickback and beverages kept ** from having to find dinner service, and the hot b... read more
We love Drury as a Company and go out of our way to stay at them when they are near a location we are visiting. However, we were thoroughly disappointed with the location in downtown ********** where we stayed last night. Upon arrival at 9 pm, our room was not ready. After a short wait we were given the keys. The room was dirty. The floors were not swept, the mirrors had finger prints all over them, and the walls had stains all over. It was honestly disturbing. The staff was still friendly as usual. But the breakfast at this... read more
Business response:
Good Morning!Thank you for sharing your experience with us at the Drury *********** Downtown **********. Please reach out to ** directly at ******************************************* so that we can further discuss your concerns.Sincerely,***** *** ********************** ******* ********************** ***
I was completely blown away when we checked into the Drury Inn North in Louisville. I will remember forever the most wonderful representative of Drury Inn’s, “****”! On one of the worst mornings of 2022, below zero temps, snow and ice, and my car battery died. He volunteered to take my wife and I to her hospital appointment. He also picked us up and brought us back to the hotel. With out his help we would have missed a very important CT Scan. Every one at the front desk helped us make this possible. I can’t explain how the D... read more
As a guest service dogs should not be allowed in the kickback area where people are sitting and eating not everyone is okay with a dog around their food there are several of people that would love to eat in peace without dog fur/hair being everywhere its enough of it left in these rooms that are being half cleaned. This is the Drury Hotel off county line road in *********, **
Business response:
Dear **************,Thank you for reaching out.All Drury Hotels are required to follow the Americans with Disabilities Act ***** as places of public accommodation. The *** requires our hotels to permit service animals to accompany their handlers into all public spaces like our pool deck, lobby, and even dining area. This includes permitting handlers to have their service animals accompany them in self-service food lines, like our buffets. Sincerely,********************* Drury Hotels Company, LLC
The best hotel. Everything was awesome from check in to check out. The hotel is beautiful, the rooms were big and the beds so comfortable. The afternoon reception was on point. The breakfast was very good, a great breakfast selection and the coffee was the best. Had a couple/friends weekend and the other couples liked Everything about the hotel. It was their first visit but coming back with their families. The Drury Cityline is my husband and I hotel of choice when visiting Dallas. The only thing I was concerned about and it... read more
At this pointvery dissatisfied is not even enough to indicate the disappointment and disgust I have in this hotel especially the person I spoke with named ***. I booked this hotel in NOVEMBER OF 2021 for this upcoming weekend Thursday 9/22 through Saturday 9/24 night. I was called YESTERDAY to say I had two choices with my reservationto either move to another hotel 7 miles away OR cancel my reservation because THEY selfishly overbooked. I explained that my guest coming with me had foot surgery and the whole reason we were st... read more
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint ************************************* Dear Sir or Madam:My name is *************************** and I am a Paralegal for Drury Hotels Company, LLC (Drury). Drury manages the Drury ************ St. Louis Convention Center located in St. Louis, MO (Hotel). I am proud to report that Drury has won the JD Power Award 17 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ ra... read more
I booked a room with the hotel and when I got my credit card bill they changed my account with out notification, I have not checked into the room until September. I tried to get a refund but was told I would have to give my room as a gift. Please do not stay with Druy Hotels, they will not work with you. VERY POOR HOTEL.
Business response:
Better Business Bureau Re: Drury Hotels, Response to Customer Complaint ******************* Dear Sir or Madam:My name is *************************** and I am a Paralegal for Drury Hotels Company, LLC (Drury). Drury manages the Drury ************ ************ ********* ******** I am proud to report that Drury has won the JD Power Award 17 consecutive years for Customer Satisfaction, has received the Torch Award from the St. Louis Better Business Bureau (the BBB) and has an A+ rating with the BBB. We are in the business of tak... read more
Frequently asked questions about Drury Hotels Company, LLC.
How is Drury Hotels Company, LLC. rated?
Drury Hotels Company, LLC. has a 2.6 star rating with 74 reviews.
When is Drury Hotels Company, LLC. open?
Drury Hotels Company, LLC. is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com