Drury Hotels Company, LLC.

SHIRLEY M 

on BBB

a year ago

I always go to Drury Suites every 4 to 6 months. In *********** *********. I love this hotel. The staff are awesome. But, it would be nice if you can put some gluten-free items on the menu. And that would be awesome. I for one would appreciate it.I would also like to say that. Your morning person who does the breakfast is wonderful. But, it would be nice when she needs help that's your managers and assistant managers step up and help out when needed. Especially since the morning staff in the kitchen are short-handed. I know ... read more

Jane B 

on BBB

a year ago

After making my reservation for the downtown ********* Drury they advertised a Flash Sale which would have saved me $150. I called the main reservation line and they were unable to honor the Flash Sale rate. I felt it was too risky to cancel my original booking and rebook in case the room type was then unavailable. Not good business practice and very frustrating! 

M. H 

on BBB

a year ago

This hotel was wonderful and the staff were amazing. I have traveled a lot for work and stayed in more hotels than I can count. Its privately owned but it was more comfortable than a lot of the ************ I have stayed in. The breakfast and dinner were very much appreciated and the staff and shuttle staff were exceptional. 

Travis T 

on BBB

2 years ago

1st night meand family arrived hotel has no electricity and 2nd night hotel pool closed all dayand my room a/ c broken.i give a 2 cause staff was nice but management was horrible in customer service 

Venita T 

on BBB

2 years ago

Drury Inn ********* in ********* ****, is absolutely amazing. The manager ******** was wonderful, as well as ***** at the front desk. They went above and beyond, to accommodate me and my husband's needs. Thank you so much. 

Todd W 

on BBB

2 years ago

???????? It was almost Check out time, little birdie approached me and filled me in on a few details, never leave tips in the room Or at the front desk. Always look in your room bed note and you will find your housekeeper name there. Always TIP her in person. If you don't do that, managers will go in the room before any housekeeper and keep their hard earn tip money. Thank you!!!?????? 

holly w 

on BBB

2 years ago

My husband and I stayed at the Staybridge Suites in ******* ***** on ***************. Horrible. Nothing works. The TV's don't work. The thermostats don't work. Two lights were out. No extra blankets. The pillowcases don't fit the pillows and the linen stinks like it was never washed. Or was washed with no soap. The dishes and pots/pans were not washed. They were filthy and I had to wash them. The door separating the bedroom from main room would not close all the way. I asked for extra blankets and got one very thin blanket. ... read more

M. C. 

on BBB

2 years ago

Refund Room #*** ************************* June 16, 2023 I really wish I could give zero stars. A surprise gathering. Autumn states that the hotel policy was that no more than 6 people were allowed in double suite. No problem following the rules, but it was a target from jump. They weren't staying only my brother and ************* Mind you, there were TONS of individuals in the room right across the hall. She had the NASTIEST attitude ever imagined in customer service, stating that they were in and out and not all in at one ... read more

Shirley C 

on BBB

2 years ago

I stay at Dury Inn and Suite in **********, ** in Dec.2022, and needed to extent my stay another day/night ask if my bags would be okay in my room, was told they would be fine, also I ask if they not clean my room because of my bags and food were in the room, was told they wouldn't clean it, so I left to enjoy the day, came back they had clean my room, thrown out all my food, went through my bag and took what they wanted, then call the police on me because I'm upset about my missing items, no one did anything about my food o... read more