Dorman Real Estate Services

Jennifer M 

on BBB

3 weeks ago

They are our property management company, recent take over. We have not had our trash picked up in over a month. Inquiries have been sent to them and in the portal, along with pictures. They finally commented it was resolved, and trash should be picked up. It has been a week and this has NOT happened. The dumpster is overflowing, and trash is all around it making for a mess in the area. Complaint sent again today that this is unacceptable...Noticed they are quick to request things from us but don't follow up on their end. No... read more

Iryna V 

on BBB

a month ago

I was a client of theirs for 5 years. Recently their behavior raised my suspicion and I conducted an investigation. What I found out is that as a property manager......this company has contracts with maintenance companies and when maintenance is performed on rentals, maintenance companies charge Dorman lower price than what Dorman charges landlords! They also provide property owners with fake receipts for maintenance work that was never performed! Here is an example: Dorman sent me a receipt for $245 for plumbing work perfor... read more

Iryna V 

on BBB

3 months ago

Absolutely awful experience! I was a client for over 5 years. **** and **** were great in the beginning. Then as it progressed, about 2nd or 3rd year issues started to appear. The biggest one was owner funds. **** has full control over the owner funds and when to release them. Even though tenants would pay on time, he would release funds much much later. I tried multiple times to professionally resolve this situation, however both **** and **** would get quite defensive and completely disregard my concern. Every time **** wo... read more

Gus A 

on BBB

10 months ago

Dorman manages the condo association we live in and I hope that any HOA looking for a property manager reads this and stays away. For 7 months now we have had raw sewage spilling into our backyard after a contractor Dorman hired damaged something in the buildings walls. I can only say "something" because it's now mid April and we have still not been able to get another contractor out to fix the ongoing problem. The real issue is with Dorman's unfathomably poor customer service. Emails to our assigned ********************** m... read more

Louis K 

on BBB

a year ago

Dorman are LAZY CROOKS. ******************************* was my property manager and never made an effort to return my calls or make any positive change. They all hide behind their emails and receptionists while never showing face or talking to you.I rented an apartment in a 3 story town home. The place was a disaster on the outside but I kept my apartment cleaner than any place I've ever lived on the inside. No pets, smoking, spilling, etc. One of the other tenants had 3 dogs (they were only allowed one) and let them p*** an... read more

Allyson E 

on BBB

a year ago

I highly suggest you do not rent from them.they sadly took over where I was renting from in early 2021. I truly dont believe it was the owner that has caused such a headache but dorman itself. Not once did they replace any of the filters in the home ( which it states they will send you a filter every month in their contacts) . I had two water damage incidents. One was our fault and the other was from the company that had hooked up our water heater and they messed up and didnt hook it up correctly and water had been leaking u... read more

Laura C 

on BBB

2 years ago

DO NOT RENT FROM THIS MANAGEMENT COMPANY! We had to break our lease early and despite complying with all their early termination fees, paying two months rent while waiting for it to get rented and all the other fees. They kept over $700 of our deposit! For illogical fees such as charging us the difference in rent for two months because they lowered the rent 2 months after we moved out, a cleaning fee despite us getting the house professionally cleaned as per the lease agreement, a yard cleanup fee, which we also cleaned befo... read more

L. C. 

on BBB

2 years ago

DO NOT RENT FROM THIS MANAGEMENT COMPANY! We had to break our lease early and despite complying with all their early termination fees, paying two months rent while waiting for it to get rented and all the other fees. They kept over $700 of our deposit! For illogical fees such as charging us the difference in rent for two months because they lowered the rent 2 months after we moved out, a cleaning fee despite us getting the house professionally cleaned as per the lease agreement, a yard cleanup fee, which we also cleaned befo... read more

Darren G 

on BBB

3 years ago

Save yourself time and stress. They are constantly inconsistent and they continuously prove their incompetence. I am a resident and executive of a board. We have battled with them for years. We keep hoping they would get better, however, they don't. Their don't answer direct questions with direct answers when they respond. There billing systems are not efficient and their effort is pathetic. I feel like they gas light us. We ask for something and we get no response. When we follow up they say Jose emailed you. No, none of of... read more