sam s. on Insider Pages
12 years ago
06/01/2010, 02:00 AM
A Horrible Experience At Domo
I had a horrible experience at lunch at Domo Japanese Restaurant today. I read their website before going there and knew that ??authentic? meant different according to them and I was ready for that. For example, they don??t have any soy sauce there supposedly not to overpower the ??delicate tastes?. Just sounds like a good way to save on soy sauce costs from what I experienced. Now here??s a clue: whenever a restaurant??s marketing makes it sound like they are doing you a favor by allowing you the privilege of eating there, steer clear!
I love sushi so I ordered the 3rd item in the sashimi section, the ??nori toro?. The top level description of the sashimi section on the menu says ??sliced fish?, so that??s what I was expecting. Sashimi means sliced fish everywhere you go. If I had been reading carefully like a contract I would have seen that the 3rd item says ??minced? way down at the bottom. You may want to consult your attorney before ordering at Domo and make sure that you understand all the terms of the contract, er uh menu.
After a LONG wait my waitress came with the food, set it down and ran off quickly. No how's that? No checkback, nothing. I didn??t see that it was just a few measly tidbits of chopped ??fish? until she was gone and she didn??t come back for a long time. I wasn??t even sure what I was looking at in the bowl. Finally I figured out that was supposed to be the fish, so I tried to call her back. There wasn??t much fish there at all and the little bit that was there looked like somebody had already eaten it and puked in into the bowl.
While I was waiting I looked around at other people??s dishes and saw that they were all these skimpy ??pretty on the plate? style dishes. No one was leaving there stuffed. Finally after a long time the waitress came back and I told her that I wasn??t expecting chopped fish and that I would like her to ask the kitchen if they would give me a different sashimi replacement. She said ok she would ask. I ate the side dishes while I waited a long time but didn??t touch the sashimi. I also told both the 2 hostesses that I was very unhappy and didn??t expect or like the chopped fish. Finally after a long time I had to call the waitress back and asked her what the kitchen said. I could tell that she hadn't even talk to them about it. She said that because I ate the side dishes I was basically screwed. I wasn??t asking for a whole meal just a main course replacement. THE WORST PART WAS THAT NOBOBY CARED, NOBODY GAVE A DAMM AND NOBODY OFFERED TO MAKE IT RIGHT IN ANY WAY WHATSOVER. I never felt so de-valued in all my life. My ex-wife doesn??t even treat me with such utter contempt! So I left hungry and $10.26 poorer.
Then I thought, I??ll email the sensei, the Head Honcho, Master Domo himself! Surely he will understand customer service and make things right. But guess what! No response from the sensei. Nothing, nada, zip! So since absolutely no one there cares, I thought I??d tell all of you about the little puke fish. And so Chef Domo whatever you do please don??t give me that ??authentic? speech that??s on your website. By the time I wrote you I wasn't even looking for anything from you besides an acknowledgement. I was simply under the delusion that you might like to improve your customer service. How nave I was! Among many other things, you should instruct your waiters to tell people that the nori toro is chopped, not sliced like everyone in all of America expects it to be. By the way, if your place were really authentic, everyone would all leave their shoes at the door and they would be sitting on the floor in there. But don't worry, you won't find me there again!