Digital Federal Credit Union

Ann G 

on BBB

4 years ago

Due to the increase in property tax, my morgage was raised to more than $350 monthly, but to avoid this, i paid the escrow out of pocket. However my statement continue to have the extra payment. I have tried to discuss this with DCU staff to explain whats going on, i have called them almost every other week and everytime i speak to customer service rep, I'm informed that someone would investigate and get back to me in 3 to 5 business days. I have waited for a call back for 3 months now, hence i continue paying the extra on m... read more

Thomas K 

on BBB

4 years ago

Applied for the *** card online. Was instructed to fill out application online and they would send me a "Package" to open an account. Never received anything after weeks of waiting. Tried to call every day 7 days in a row with minimum 2+ hours of wait times to speak to anyone. If this is their "process" I want nothing to do with it. I see others who have been hacked and if waiting hours on end is their idea of customer service I want nothing to do with them. 

Fred F. 

on BBB

4 years ago

Have been a customer for over a decade. Their customer service has gone from excellent to terrible over the past 2 years. They like to blame the pandemic for long hold times, closed branches, poor business practices, but believe me, these issues were becoming deal breakers before the pandemic ever started. I had a car loan and paid it off in full ahead of schedule. I have my entire life savings in the bank. I pay off my credit cards early and in full. I have excellent credit. Despite this, I have a new auto loan with *** at ... read more

James C 

on BBB

4 years ago

Terrible business to deal with, solar loan to be exact. They never send a balance statement. When I refi and was paying the loan off in full. I had to keep calling and was getting a run around. The first person I spoke with asked for a tracking number, I got it later in the day. Called back and the next person said they don't use tracking numbers, lol. I provided the date, time and persons name who signed for it from ******, got the run around some more. Finally some lady called me back and said they lost the 28k check. So n... read more

Chandra 

on BBB

4 years ago

I've closed all 3 accounts with *** couple weeks ago and got check from *** with remaining money. Today i.e., April 29th 2021, I see two cash deductions from *** in my other back, totals to $1400, I used to do these automated transactions when I had an account with them. So I was really shocked when I saw these transactions because I wasn't expecting them to occur and luckily I've money, if not balance would have gone negative. I called them about it and I was on call with them for about 1hr 21 minutes, with 3 representative... read more

ed g 

on BBB

4 years ago

You can not get these people on the phone. THE worst company I have ever had to deal with in my fifty years in business. If you are thinking of taking out a loan think again. 

Lindsay S 

on BBB

4 years ago

I will start off with how extremely disappointed I am with the level of service from *** in regard to a home equity loan for a down payment on a new construction home. I applied for the ***** Feb. 2021 by sending all my documents via email to the initial ************* Processor, then I was assigned to another loan processor who 1 month later requested that I upload all those same documents again. Then we receive the home appraisal, which came way under what ******, our realtor, and what other homes were going for. The apprai... read more

Cathy J 

on BBB

4 years ago

I have been with *** for nearly 40 years. I've had multiple car loans, and debit, credit, and *** cards. I have personal, business, and community group accounts with them. When my credit score was 0 because I hadn't had any loans or credit cards for over a decade, they worked with me to start rebuilding my credit with a credit card, then a year later they worked with me to get a great used car loan. I will say that their phone service is very slow so I use chat or, even better, email. I appreciate their online mobile and des... read more

Corey g 

on BBB

4 years ago

Dont ever sign up for this credit union. *** tried to sign up and become a member but they wouldnt except my application even with sending in all the correct documentation they require. They didnt have any reasoning but just said they need a document that *** sent already 4 times and keep asking for it. ****** like a scam.