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Dan's Comp
- Motorcycle Dealers
- Mount Vernon, IN
About this business
Specializing in: - Bicycle Racks & Security Systems - Bicycle Shops - Bicycle Repair - Exercise & Fitness Equipment - Sporting Goods
Location details
1 Competition Way, Mount Vernon, IN, 47620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Backorder, Backorder, Backorder...No Communication
Danscomp has the worts customer service ive ever dealt with.I have a couple questions about my order.So i tried Emailing customer service and i have not gotten anything back.Tried calling 4 times all times i wait 5-10 mins for someone to pickup just for that person to pick up the phone and hang up.
Business response:
Sorry to hear about the recent difficulty in reaching us and we apologize for the frustration. We want to help! Our Customer Service phone number is 888-888-3267 and our lines are open Monday-Friday, 10am-5pm CST. You may also reach us via email at customerservice@danscomp.com. Be sure to include your order reference # (that you received after submitting your order) for faster service. We also have answers to our most asked questions available on our site 24/7: https://www.danscomp.com/Frequently-Asked-Questions/
Problems with order. No luck with customer service via email and toll free number does not work when calling from nz!
Business response:
Steve sorry to hear you had a bad experience trying to contact us. We recently changed our customer service and sales hours. We are open from 10 AM to 5 PM, Central Standard Time (same as Chicago). Our Customer Service email is customerservice@danscomp.com as well. It looks like we received an email from you at around 5:03 PM CST on 10/17/17 yesterday and we are working on it this morning to resolve your issue. We do our best to work within the times of our international customers the best we can.
It's great if ur stuff is in back order they put ur money back
I ordered brakes and everything they had was on back order and they have a very small inventory. The brake cable they had was an ugly red but I ordered it anyway because I needed one for the brake I ordered. It was not in stock and was told I would have to wait 2 weeks (Oct 5th) it is a week after that and I still don't have it. When I called the lady did not care and told me that the vendor they use doesn't have it. And it will be in stock in a month or 2. But in that time it will be cold and snowing. And they didn't give m... read more
Business response:
Kevin, thanks for taking the time to discuss the issue this afternoon. We're glad that at this point we are working toward a resolution. It is not in our interest to do anything that would jeopardize a relationship with a long time customer as yourself.
Always a great company to work with on a bike build.
I've ordered everything Bmx from Dans comp and I've never been disappointed . it seems now you guys dont have as much supply but keep doing your thing I love your website.
Frequently asked questions about Dan's Comp
How is Dan's Comp rated?
Dan's Comp has a 4 star rating with 452 reviews.
When is Dan's Comp open?
Dan's Comp is closed now. It will open at 9:00 a.m.
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