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Dana Hotel & Spa
- Hotels
- Chicago, IL
About this business
dana is a boutique hotel and spa in downtown Chicago's River North district that artfully delivers luxury accommodations to patrons. Come as you are and experience dana-the pleasure of giving.
Location details
660 N State St, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Valet damaged my Expedition. They destroyed the power running boards on my 2014 Expedition and left a deep gouge in the paint. They had me spend my time to provide 2 separate estimates for repair and refuse to respond now. I have called to touch base 10x in the 6 week period since they damaged out vehicle. I should not have to work so hard for them to do the right thing. I have informed them 2x my next move is litigation. They are not professional. They are inconsiderate. This hotel is not secure, they do not care about thei... read more
Business response:
Good day Mr. Young, I apologize for the ordeal you have experienced. It is not our goal to ignore or exacerbate a situation. Ideally communication is reciprocal and efficient. I understand the feelings that you have experienced. For this I truly am sorry. Concrete items can be fixed but mending a relationship, one felt to be put off, is a greater task. Relationships are the fuel of our industry. Without our guests we would be nothing more than a building. That being said, I am glad to hear that we were able to bring closure ... read more
From the time we arrived until we left, we were continuously greeted with a smile and every need was met! It made for an amazing stay and I will definitely return. The rooftop lounge (Apogee) was also amazing! Kudos!!
Business response:
We’re so pleased you enjoyed your stay. Thank you for the nice comments!
Great staff-friendly, helpful, and very charismatic.
Business response:
Thank you for your nice comments. Please come see us any time.
RecommendedGreat hotel and perfect location to explore Chicago. Friendly staff and good service, from bellman to room service. 😊highly recommend👍
Business response:
Thank you for your generous recommendation Cathleen. We hope to see you again at dana.
Always a good time!! My favorite place to stay in the city and the cocktails at Apogee Lounge on the rooftop ARE AMAZING!!! The staff is always friendly and welcoming...Absolutely nothing to complain about! 😁
Business response:
We’re so pleased you enjoyed you dana experience and we look forward to welcoming you again.
We had some issues. The manager Sherman acknowledged the problems and took care of them right away. The doorman is terrific. Beds are comfortable. Very modern.
Business response:
Good Morning Mrs. Phillips, Thank you for taking the time to speak with me this morning. I am sorry that this is the experience you have had thus far. It is my hope that the remainder of your stay will be full of family and friends and not consumed by our short comings. I am at your service should you need anything. Sincerely - Sherman Arnold
The hotel itself is gorgeous from the bar, lobbies, rooms. But I was not impressed with the service and even with apparent management. Our fridge was never refilled threw out our stay, our room never got cold enough, and our water for the shower wouldn't get got enough either, and the paint on the ceiling above and around the shower is separating, bubbling. We could never find any parking for this hotel we had to use a parking garage half a block away around the corner, after a long trip do you want to carry your suit cases ... read more
Business response:
Thank you for choosing dana for your visit to Chicago, and for taking the time to review our hotel. I’m sorry to read about your high level of dissatisfaction with your stay. We take great pride in our guest service and our customer follow-up. I am sor…See More
Very, very nice. Very accommodating staff. Nice restaurants. Expensive though, but, it's Chicago
Business response:
Thank you so much for the recommendation!
Frequently asked questions about Dana Hotel & Spa
How is Dana Hotel & Spa rated?
Dana Hotel & Spa has a 4.5 star rating with 1,372 reviews.
When is Dana Hotel & Spa open?
Dana Hotel & Spa is closed now. It will open at 9:00 a.m.
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