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Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
- Hotels
- Orlando, FL
About this business
Location details
7800 Universal Blvd, Orlando, FL, 32819, United States
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Wonderful staff, beautiful property great location.
Business response:
Joseph, thank you. We really appreciate this wonderful review and do hope you'll visit with us again soon. If you haven't already, please download our app. You'll receive lots of special offers for future visits.
Room was ok. The bathroom need to upgrade. The water stays in the tub while showering and the bathroom gets foggy after shower. The kids love the pool. That's my opinion!
Did not like that we got hit paying 14.00 per night for parking and breakfast buffet was priced high. Hotel was clean room was perfect and staff was first class. Definitely will come back.
Business response:
Terry, this is great! Thank you so much for the 5 star rating. Hope to have you as our guest again soon.
Room was alright. My car and the the car next to mine got infested with thousands of spider ants (not exaggerating). Called management and it took two weeks to get a response after calling almost daily. luckily the corporate office was able to assist me. The manager "Phil" was extremely unprofessional in the time period that it took to call back. Never staying here or at any Crowne plaza ever again.
Business response:
Very sorry for the miscommunication and for your impression on how this incident was handled. I personally responded and asked for information via email but it appears you did not receive it. In the end I am glad that you were assisted. My sincerest apologies. Anthony Lazzara, General Manager
Greated by william at front desk amazing.Bartender Erica made me a drink noone makes anymore but she did and put a twist on it.we were in town for a concert and everything went wrong.They told us places to go recommended a great restaurant to walk to.so helpful.our room was great.maid service excellent.loved the workout room.saw a weeding outside on Sunday and checked out but not before i got another sleep kit.amazing.Our stay awake was great.would recommend to anyone.the hotel itself is decorated beautifully.We will be back... read more
Business response:
Casey, thank you for this great review! Although I'm sorry things went wrong with your concert I'm glad William and Erica, were able to turn that around. We're so glad we had the opportunity to make your getaway better. We're looking forward to your next visit. When you're making your plans, please check out our website first. You'll find lots of great specials and packages, including Florida resident discounts. Hope that helps! Looking forward to seeing you again!
Business response:
Ale, thank you! We really appreciate this wonderful rating. We'd love to know what you loved so much about your stay. Maybe our team? Maybe that we're so close to area attractions like Universal? Elements? We'd love for your to return and let us know.
Business response:
Liliya, thank you for this fantastic 5 star rating! We hope you'll be back again soon. We'd love to hear more!
Frequently asked questions about Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
How is Crowne Plaza Orlando - Universal Blvd, an IHG Hotel rated?
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel has a 4.1 star rating with 3,704 reviews.
When is Crowne Plaza Orlando - Universal Blvd, an IHG Hotel open?
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel is open now. It is open 24/7.
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