CrossCountry Mortgage, LLC

Christopher T 

on BBB

3 years ago

I put 39,000 down only 9 went towards my home 

Ramona E 

on BBB

3 years ago

Poor treatment of Protected Veterans, violating right to employment retention, over 40 yr old, minority females. Workplace discrimination and managers lack leadership skills. 

Debra C 

on BBB

3 years ago

I simply inquired about a hm loan.. This loan company's loan Officer ran my credit without my authorization, not to mention I initially request he not run it without my Auth. Also, I was concerned after I emailed my private docs and he didn't follow up with me from his requests that I send docs to get a fully approved loan as he stated, but he never got back to me for weeks. So, I emailed him to ask him to close my file due to dragging on my application process. His excuse was underwriting is backed up.. ?? but he always sai... read more

E M 

on BBB

3 years ago

Worst customer service department I have ever experienced. Closing on my property was delayed over the simplest task of issuing the final pay off amount. It took multiple people, days, phone calls, and finally a manager to issue something that other companies handle within minutes. The final checks from closing I have still not received even months after my closing. I have contacted customer service and it becomes an absolute run-around. Every call is routed to a operator line and its a gamble through email or phone whether ... read more

Maral T 

on BBB

3 years ago

I guess I should have listened to the reviews... Terrible and incompetent staff who have been causing me so much grievance over the last few months. We have an escrow account so that our taxes get paid through CC mortgage. Despite us paying them every month, they failed to pay our taxes and we've been getting notice after notice of late taxes and now we are in arrears for unpaid taxes (even though we paid the taxes months ago!). We've been contacting CC mortgage after each notice, and our agent has dismissed us each time. Af... read more

Cristina G 

on BBB

3 years ago

Your agent Margarette A******** order the wrong appraisal for the house loan. This mistake caused us to almost loose the house we want. The seller was really upset with her lack of communication and knowledge that he requested for us to switch mortgage company in order to make business with us. Since it wasn’t our mistake that she order the wrong appraisal, A******** had agreed to not charge me for the wrong appraisal since that’s the ethical thing to do. Now that we had to switch mortgage company because of her lack of prof... read more

Crystal M. 

on BBB

3 years ago

I started working with Bob on the recommendation of a friend. Inital loan amount and terms were signed and agreed to in their app. I had the appraisal done and a month into the process my loan amount and length of terms were switched without my consent or permission. Tried to contact Bob regarding questions multiple times over several weeks and each time I recieved notice that he was on the other line and would get back to me. It took me reaching out to his assistant with concerns about this for him to get back to me as she ... read more

Lorena V. 

on BBB

3 years ago

By far the most HORRIBLE experience. I will not say names but the team that represented this company did an AWFUL job. What should have been an easy refi ended up being months of no communication. And when the cross country mortgage team finally decided to give an update, it was because I reached out for an update. Not to mention their team told us our appraisal would take away our PMI, which was great, only to find out they made a $100,000 mistake which put us back with a PMI. How do you mess up that BAD?! The very next wee... read more

Adam C 

on BBB

3 years ago

Where to begin, cross country got my mortgage done with a 10% loan, so I have PMI. Since purchasing my home I invested about 45% of the homes purchase price into renovations (over 10 months) and then paid for an appraisal to have my PMI removed. Cross country hired a company that didn’t even do an on-site appraisal even though I paid for it, and then came back with an appraisal of 0.02% too low for my PMI to be removed. Since then, May 25th 2021 I have filed multiple complaints and even requested to have my PMi removed as I ... read more