CrossCountry Mortgage, LLC

Pissed Off Hawaiian 

on BBB

4 years ago

Wasted 65 days of my time....75 emails and numerous phone calls. NEVER once spoke to this Sr Mortgage manager. His only response was that I'd rather not talk to you, I need to be invisible and just email. Dragged me through the mud, kick the can down the road, over commit and underdeliver. I asked to get me the complete list of what they needed. Piece mailed every request, sometime 2-3 times from different assistants. Excuses all day long... the processor took ill and couldn't work on your loan ( after not hearing from him f... read more

Patrick S 

on BBB

4 years ago

Very poor experience with Tim Lindsey at Cross Country Mortgage...They treated me like a number at a McDonald's drive through. The numbers did not line up with what they told me on the phone. They provided our closing details to us only a few hours before closing and did not leave us much time to review or understand why there were discrepancies. I was called a liar when I told them I had sent an email the week prior to confirm my understanding of the numbers. When we first began our buisness relationship I received a very r... read more

Peter N 

on BBB

4 years ago

I WOULD BE CAREFUL ABOUT USING THIS COMPANY! Here is why. I contacted this Company after seeing their interest rates on the ****** website for a refinance. I spoke to an individual on Monday, 11/15/20 about what he would need in terms of documents to do a refinance. All was well. I sent him everything he requested. On 11/18/20, I received an e-mail from a second individual who wanted me to send him 2 months of my bank statements. I informed that person that I had already linked my bank account to their business and wondered ... read more

Danish R 

on BBB

4 years ago

Some one by the name of Patrick ******* called me and took all my sensitive information including social security. This happened a month back and I never heard back. I called and emailed multiple times and never received any communication. This is highly unprofessional and normally I would let this go. The problem is when someone calls from your company and takes down all my sensitive information and I never hear back it seems like fraud. If nothing was available then that should be communicated. This is highly unprofessiona... read more

johnny t. 

on BBB

4 years ago

Hey i to was buying a home using CrossCountry Mortgage and now reading thru comments see the same thing happen alot sounds a lil funny but yea went thru everything credit was 637 and payed 725 for appraisal and 500 to homeowner and 500 to lawyer and 685 for engineering report 350 home inspection and give them all the papers they needed multiple times the company i work for sent them stuff and now payed for all this with money in my bank just to be told a day before we was to close they couldn't expect my money for down payme... read more

Saivory01 

on BBB

4 years ago

They will cost you money and your time. They were not honest with me upfront. I submitted all my documents and was pre-approved. After the closing date was extended I was told I had not been receiving my second income long enough. This was very incompetent of the the Loan Processor ( Sheryl Woodruff) who was not updating my file. Had I been told this in the beginning I would not been out of $1800. BUYER BEWARE!!!! 

Darla 

on BBB

4 years ago

Worst experience of my life! Never knew where we stood in the progress of the loan. And when we thought everything was in place for closing more excuses and delays would happen which would then change our closing date. We lost out on a home because of this but stuck with them because they assured us it wouldn't happen again. Well that was a lie because we are 1 day away from our closing date again and more excuses have come flooding in and now we are stuck wondering if we will lose another home because of this lender. 

Shannon A 

on BBB

4 years ago

They Approved me for fha. I needed conventional loan. Chris Molina said I was approved and had my approval letter ready to send. We needed the letter to make an offer. It took 3 days to get it after he said it was ready. After I called twice a day to get it. and it was the wrong one it said fha on it. when I called and told them he switched it to conventional and it was approved they told me it wasn’t approved. he avoided our calls the entire day. 

Julia B 

on BBB

4 years ago

Listing date 15 July. On contact with 72 hours. Closing date 28 august. Cool right? Well today is the 6th of October and I am stuck in an empty house. Lost my new job. Savings being sucked dry because this company is too retarded to cut a check. They offered us 1500 USD extra to keep our mouths shut. We told them no thank you we would prefer they just do their job. They are not requesting any added info from the buyers. They have zero excuses. This is pure laziness. I have never in my life dealt with such moronic people. No ... read more