Cross Country Moving Group Inc

Lisa G 

on BBB

4 years ago

THESE PEOPLE ARE ********!! My elderly parents needed to move to Denver for medical treatment, and this business must have realized that they could **** two elderly people who are medically frail, and they did. I arranged the move, was quoted $2346.98, total ended up being 3758.00, a huge price difference, but they did not tell me this until they had already loaded my parents possessions on their truck. I immediately called the company and no one answered. I asked the three gentleman to unload the belongings as the price dif... read more

Robert S 

on BBB

4 years ago

The biggest **** moving people ever! They will under quote everything and then take your deposit. They all know what they are doing scamming people including me. If you do agree to go with them, make sure everything on your contract is exactly how you want it. Do not take their word for anything. They all know how to play the game to include the operator who all of a sudden becomes the "decision maker ************** Then when you cancel they have ***** who is prob sitting right next to her call you with a new offer. I served... read more

Jasmine K 

on BBB

4 years ago

This company is fraud as soon as the movers get there they literally stop picking up your calls they act in the beginning like they truly care about your move cost & sanity . We had a estimate of 4,080 for a 2 bedroom apartment we called back because we added a washer and dryer and a bed just to be FULLY transparent with the movers . They said our cost may go up to 6k for 1200 square feet . Once they loaded the tuck the total cost was 8,200 !!!! They charge 2,700 for a binding fee also 4-500$ for packaging & bubble wrap whic... read more

Danny F 

on BBB

4 years ago

This company did nothing but lie to me from the cost was factored to information about the move. Joseph B. made up information in order to get his commission. They told me I would have my stuff a certain day, but on that day I found out that the movers were actually off. Do not use this company. 

Gina T 

on BBB

4 years ago

We're in the midst of a horrible experience. First it sounded like this would be a good fit with being told 3-5 days that our items would be delivered so we scheduled on the 9/24 to have the items picked up since we were flying out on the 26th. We were told we'd get a law enforcement discount and my hubby sent pictures for the quote. We had to call them as no one called to confirm pick up and they got someone last minute on the 25th. Needless to say, they did not let us know they were subbing out the work to State To State L... read more

Tiffany H 

on BBB

4 years ago

This company has been nothing but heartless the moment after they received our deposit. ***** *******, ****** ? And the "Office manager/customer service rep" have been rude and gave us nothing but false expectations. Once the movers came inside my home, they doubled the original price discussed (FYI The people you're talking to at Cross Country moving group are sales agents not the actual movers). They kicked a few of my items around, all they cared about was us signing their contract and getting CASH. They are leasing the j... read more

Dustin S 

on BBB

4 years ago

We initially, hired Cross Country Moving group to move my Grandmothers belongings from NC, to Indiana. Shortly after paying the deposit, we were alerted to many of the negative google reviews, and the negative BBB reviews and got cold feet. When we contacted Cross Country to cancel the move and refund our deposit, mentioning the Google reviews and BBB reviews, they were respectful, and did not try to pressure us or threaten us into using their service. Within 4 days of cancellation, they refunded our full deposit. These are ... read more

Patricia G 

on BBB

4 years ago

After 5 weeks, still waiting for any word that my household possessions will be delivered. Call every other day and many times get put on hold or told they should be there in couple days. My items are in storage in Trenton, NJ to be delivered to Georgia 

Jacqueline H 

on BBB

4 years ago

I had to do a building move last minute due to water damage. This was my first time using a moving company. I was hesitant with the price but, said okay since it was an interstate move. They were very attentive when I expressed my concerns about the office computers and large monitors being transported. They double wrapped everything. They showed up on time the day of the move and only took about 5 hours to get everything packed which was good. They kept me updated throughout the whole transit. They told me it would take 5-7... read more