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Craigallian Avenue Practice
- Healthcare
- Glasgow
About this business
Location details
11 Craigallian Ave, Cambuslang, Glasgow, G72 8RW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great support and advice , timely call backs and kept up to date with everything. 20 plus years with this practice and each occasion help has been fast, thorough and informative. Onward to hospital when required . Would not hesitate to recommend . Yes calls are in a que and you may need to wait a short while but this is required to ensure the real urgent cases are triaged effectively over things that can wait. Having experience with many other establishments across the city Craigallian are my top recommendation.
Absolutely abysmal, the phone service is shockingly bad and not to mention outdated, the two messages that you have to listen to before you can talk to anyone at reception are not only pointless but the same message told by two different people, the reception staff aren’t exactly the most helpful and to be perfectly honest it’s just a really disgraceful service that is being put out to the public and the patients.
Based on semi okay and bordering on arrogance I reasoned for 3 stars which would be 50/50 but my experience can’t justify that. I was tempted to wish for a minus. Weighting fairness left me at offering two stars. A practice income should be fair, a practice that laughs while gaslighting/diagnostic overshadowing patients, has to be measured as if that behaviour is worth their receiving fair dividends or even more, at all. It is a personal choice to do that. A risky business for patients and patient moral I would have thought ... read more
Called two weeks ago for an appointment and saw Margaret Brown yesterday ANP. Such a great nurse! Very kind and helpful and managed to do more than one request during the 15 minute appointment. I did not need another appointment as everything I did was done during that time slot. Dr Mercer is also a fabulos doctor and would highly recommend. Also very helpful and supportive! Thanks to Paula at the desk who is always happy and nothing is ever an issue.
The way the Practice is run doesn't make sense. You cannot book appointments in advance. Any issue, you can only ring at 8.30am, when the lines are so busy the call fails and when you finally get through it is to be on hold for half an hour, for a receptionist to advise the doctor will call when they can. No time frame. You will be triaged. Expect to waste an entire day just to find out if you can be seen. I live a 2 minute walk away, but work an hour away. This makes it impossible to know whether it is worthwhile going to w... read more
Frequently asked questions about Craigallian Avenue Practice
How is Craigallian Avenue Practice rated?
Craigallian Avenue Practice has a 2.4 star rating with 56 reviews.
When is Craigallian Avenue Practice open?
Craigallian Avenue Practice is closed now. It will open tomorrow at 8:30 a.m.
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