Covert Ford Inc.

Cyn T 

on BBB

5 years ago

I ordered a Bronco July 2020, special order and Ford has continued to send emails saying that there would be no price gouging allowed, especially given all of the delays due to leaking issues and the car shortage. Well my Bronco order arrived to Covert yesterday (over a year later), and I was told I would have a significant markup on my vehicle and even on SPECIAL ORDER vehicles, they are marking them up 10-20K. This is absolutely unacceptable, and after I was promised by Ford this would not happen. Shady and unethical. I wo... read more

Juan C. 

on BBB

5 years ago

My college son purchased a 2014 ford focus at Covert Ford in Austin. They told us about a bumper to bumper warranty that cost 4K. My son bought it. However, they never submitted the paperwork correctly to the warranty company and in it took lots of work to try to get a hold of them. My son tried calling over and over again, and the finance director who sold us the car, never returned the call. I had to drive there and ask to speak with a manager who admitted that they had not submitted the correct paperwork. They also said t... read more

Mercedes D 

on BBB

5 years ago

WORST WORST CUSTOMER SERVICE IN AUSTIN. DONT WASTE YOU TIME GO TO THE IN 'GEORGETOWN'. After having my vehicle for over 3 weeks for a minor repair not only did they tell me I need over $900 in extra stuff repaid. They once again lost my key fob a $200 key fob at that. The manager 'BRAD' Say's oh well search your house maybe you didn't give it to us lol Again I remind him this is the second time they lost it. I never take my keys out due to having a keypad and push start. When asked ok, what are you willing todo he replied we... read more

Weiguo Q. 

on BBB

5 years ago

Worst customer service ever! Keep lying to customers. I give one star only because they answered the phone sometimes. On 2/28, I made an appointment for pickup & delivery service on 3/11 and received confirmation. I waited one hour past the due time but nobody showed up. I call in just to be informed that my reservation was cancelled without notice due to lack of loaner car. I understood and made another appointment for two weeks later to be sure I get service. On 3/25, based on my previous experience, I check the status bef... read more

Stephanie P 

on BBB

5 years ago

Purchased car from them on 1/29 for my daughter's 16th birthday. They said the car needed to be serviced before we could take home, but should be completed early the next week. That did not happen. Every time we spoke to someone, we got a different story. Got car almost 2 weeks later. They said it had been serviced but no washer fluid had even been added. Worst part was they actually used aluminum foil to repair the air intake cleaner hose rather than replacing the $30 part! Asked for GM to call me multiple times. It has bee... read more

John A 

on BBB

5 years ago

I purchased a new vehicle on October 11th. It is now November 13th and it still is not right. I've even emailed the *****'s assistant, with no response whatsoever. It's been six days since I emailed her and my salesperson about the continued poor experience, and nobody has even responded to apologize. I'm not just disappointed, I'm literally sad about the experience. It feels awful to give someone that much money and for them to completely ignore you. On Saturday the 14th, I posted a review on their Facebook page. They immed... read more

GavinS 

on BBB

6 years ago

This dealership has some serious issues with customer service. From customer service request detail going missing to service managers and even Mr. C***** himself not responding to customers dissatisfaction. I brought a vehicle in to have 2 door issues and a vehicle error code to be diagnosed and corrected and have an oil change. The vehicles stood there for 9 Business days before anyone touched it and then finally get told the vehicle is ready only to find out no oil change was done nor was the error code diagnosed or correc... read more

Kevin P 

on BBB

6 years ago

As a small business owner in the service industry I fully appreciate the chaos and endless challenges that come with the territory. Over the years I’ve learned valuable lessons that push our organization to be better. The greatest lesson is that many problems can be avoided and resolved through frequent and clear communication. Unfortunately the communication by the Covert Ford Service department has been embarrassingly poor during my relationship with them. When the transmission went out in my Ford ******* *******at 90,000 ... read more

Mercedes D 

on BBB

6 years ago

THE WORST FORD DEALERSHIP IN THE NATION!!!!! THEY HAVE ZERO CUSTOMER SERVICE. I'VE TAKEN MY CAR INTO THEM 5 TIMES FOR THE SAME ISSUE AND EVERY-TIME I BRING IT IN WITHOUT FAIL SOMETHING ELSE WILL FAIL DAYS AFTER PICKING IT UP. IF YOU SEND IT IN FOR ONE THING ITS A GUARANTEE SOMETHING ELSE WILL BE WRONG WITHIN DAYS OF SUPPOSEDLY FIXING IT.