This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Courtesy Cadillac
- Auto Parts & Supplies
- Louisville, KY
About this business
Courtesy Buick GMC in Louisville, Kentucky, offers a great way for you to find the car, truck or SUV you want at a great price. With a knowledgeable sales staff to help you throughout the process, you'll be in the best of hands. From the moment you come into our dealership, through the auto financing process and throughout the life of your vehicle, our staff will be here to help every step of the way. Our Buick and GMC Service Center is staffed with expert certified technicians who know your vehicle inside and out. Because w... read more
Location details
7 Autocenter Drive, Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Business response:
Thank you for your 5 Star rating Kody!
Business response:
Thank you for your 5 Star review!
Had a great experience. Was the fastest car purchase experience I've ever had!
Business response:
Thank you for taking the time out of your day to leave us this review! We are so happy that we could help you find exactly what you were looking for. Our goal is to make everyone's car buying experience as quick and as easy as possible! Happy New Year Samantha, and enjoy your new ride!
I've been a customer at Courtesy Buick GMC service department for a couple of years now, and they always exceed expectations. Recently, I had an appointment for an oil change at 1pm. I showed up around 10am to drop my car off so that I could go ahead and go to work and come back later to pick it up. They told me that they'd be glad to go ahead and change my oil so that I didn't have to come back later. They got me in and out very quickly. Joe Huhn always provides excellent customer service and I have never had a bad exeprien... read more
Business response:
Thank you for your raving review! Your feedback is so important to us, it lets us know what we are doing right! Time is so valuable so we want to save you as much as possible. Thank you again for taking the time out of your day to leave this review, and thank you for your business! Have a wonderful Monday.
Very friendly staff. Not the most time efficient, but a clean faculty and a courteous staff makes up for that.
I had an appointment for a routine service. This should take 45 min to 1 hour. I was waiting onsite for 2 hours and 30 min. If they were running that far behind, I should have been told at check in and given the opportunity to reschedule. I had to make 2 separate calls to make arrangements for my children. Once your car is up in the air, you can't really leave to go pick up your children.
Business response:
You are absolutely right, communication is key when it comes to getting your car serviced. I would love to hear more from you, and hopefully be able to improve our service for you in the future! Please send us a private message so I can give you my personal number. My goal is to understand how we can do better in the future and the best way to do that is by talking to our customers. Thank you so much for your feedback, your voice is always important to us!
Awsome experience every experience is awsome at Courtesy Buick GMC they show nothing but Courtesy makes you feel at home It is a great reminder why I chose to do business with Courtesy Buick GMC. I had another wonderful experience with Courtesy Buick GMC today. I meet a member of the Social Media Cordinator's incredible wounder full person but they all are THANK YOU COUTESY BUICK GMC
Business response:
It was great to meet you too! Thank you for taking the time out of your day to leave this review it is very much appreciated. We look forward to seeing you on your next visit!
I was notified of a recall on my vehicle. Courtesy gave me an appointment for the service. Drove up and the service door was raised as I drove up. Waited only about 15 min and was on my way. Hard to beat that kind of response and service. Thank you Courtesy. Lowellcampbell
Business response:
Hi Carolyn! Thank you so much for taking the time out of your day to leave this review. We are dedicated to giving our customers the best experience possible, so it is nice to hear happy people! It was a pleasure serving you, and we cant wait to see you again!
Wait time for oil change not too long. Completed work and back on road within an hour. Just hope it goes as well if not better on my next trip.
Business response:
Thank you so much for taking the time out of your day to give us your feedback! We strive to make every visit a pleasant one. If there is anything else we can do for you please email me at: aholmes@courtesybuickgmc.net. Thank you, again, for your feedback!
Frequently asked questions about Courtesy Cadillac
How is Courtesy Cadillac rated?
Courtesy Cadillac has a 4.3 star rating with 132 reviews.
When is Courtesy Cadillac open?
Courtesy Cadillac is closed now. It will open at 1:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com