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Courtesy Cadillac
- Auto Parts & Supplies
- Louisville, KY
About this business
Courtesy Buick GMC in Louisville, Kentucky, offers a great way for you to find the car, truck or SUV you want at a great price. With a knowledgeable sales staff to help you throughout the process, you'll be in the best of hands. From the moment you come into our dealership, through the auto financing process and throughout the life of your vehicle, our staff will be here to help every step of the way. Our Buick and GMC Service Center is staffed with expert certified technicians who know your vehicle inside and out. Because w... read more
Location details
7 Autocenter Drive, Louisville, KY, 40299, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I own a newer GMC and was visiting family in Louisville When I needed service only a GMC dealer could provide. I called at 8:05 am (they open at 8 am) and was told the service department was busy and they would call me when they had the time. I inquired how long the receptionist thought that may be. She said she didn’t have the slightest clue. They NEVER called. I’m just glad my hometown dealers are more courteous.
Business response:
Natalie, we are so sorry. Your experience is not the normal, nor will we allow this experience to be repeated. First thing in the morning we will investigate how we dropped the ball. Thank you for sharing your experience with us. We will do better for you. If you are still in town, please send us a private message with your best contact number. I will personally ensure you receive a call from a member of our service team.
RecommendedFast, friendly service! I love my new GMC Acadia! ❤
The best dealership I have ever bought a vehicle from. My salesman Ari was very friendly and treated me like family. He never used any pressure tactics. I wouldn’t go anywhere else. Thank you guys for providing an amazing service to a customer. Every dealership can learn from Courtesy Buick GMC. And yes I love my new GMC truck.
Meeting Nick was a great. Made buying my Envision a fun experience. Love the car. Will call Nick for our future purchases soon and refer him to others!
Business response:
Stephanie, we greatly appreciate you sharing your recent car buying experience. We hope you are loving your new Envision! Your satisfaction is very important to us here at Courtesy Buick GMC and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
We visited Nick back in early 2017, but ended up not purchasing a vehicle at that time. Fast forward to fall 2017 when the 2018 GMC Yukons came out and I contacted Nick via email. He was quick to respond and gave me a great price on one of the first 2018s to hit the ground. They didn't even list them on their website yet as they were sitting on a bunch of 2017s. I would highly recommend Nick and Courtesy GMC. They made the purchase process as painless as possible and didn't waste my time trying to sell me stuff I didn't want... read more
Business response:
Prakash, thank you for sharing your experience dealing with Nick. Congratulations on your new 2018 GMC Yukon! Safe travels!
I had an appointment to have my oil changed and wheels rotated. I also asked for a price to change out the strut on the rear hatch. I arrived 20 minutes early. After 1 1/2 hours I went the cashier desk to ask for an explanation for the time. The lady at the desk asked how long I had been waiting. After hearing that it was more that an hour, she said that was unacceptable. She resolved the issue and offered me a very good discount
Went in and as soon as I got there they made me feel welcome! I had a fast turn around time, talked to my salesman and He was happy to see me.It is a GREAT place to buy a car or truck and have GREAT service!
Business response:
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
I have bought my last two cars from Courtesy and have had a wonderful experience both times. Nick was so nice and knowledgeable. He went over everything and made sure I knew how to use all the new gadgets in my car before I left. It was so nice to see a smiling face as soon as I pulled up. Thanks Nick, you were awesome! Also thank you to Kody for going through all the paperwork with me and making sure I understood everything!
Business response:
Thank you so much for sharing your response to Nick's outstanding customer service, Julie! We do hope we can be of assistance in the future. Take care!
Courtesy Buick took care of me and made buying a vehicle an enjoyable experience. Jordan was great to work with!
Frequently asked questions about Courtesy Cadillac
How is Courtesy Cadillac rated?
Courtesy Cadillac has a 4.3 star rating with 132 reviews.
When is Courtesy Cadillac open?
Courtesy Cadillac is open now. It will close at 8:00 p.m.
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