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Concord Crystal City
- Apartments
- Arlington, VA
About this business
You can’t go wrong at Concord Crystal City. With access to the Crystal City Metro, downtown D.C. and Reagan National Airport, it’s easy to get around. Stressful day at work? Melt your worries away in our sauna or massage room. Make a splash in our glass-enclosed indoor pool, take in the panoramic views across the Potomac from our rooftop or grab a coffee at Starbucks with our private, resident-only entrance. Blending a cozy interior with electrifying city-life, Concord Crystal City is a clear-cut solution for you... read more
Location details
2600 Crystal Dr, Arlington, VA, 22202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Experience has been okay except the elevator being... Experience has been okay except the elevator being out for months now. The front desk staff is very friendly, love Miles and Toni. The maintenance team is quick and efficient as well
Work from home? Do not move here Living in this apartment has been a horrendous experience. I work from home, and when looking to move, I specifically asked about noise levels and was assured that I would have a quiet space to live and work in. Fast forward several months, and seemingly out of nowhere, it was announced that a garage restoration project would be taking place. For these past few months - day after day, week after week - extremely loud jackhammering, drilling, and other construction noises reverberate throughou... read more
Business response:
Hi, thank you for taking the time to review our community. We are saddened to see your low star rating and would like to address your concerns directly. Please reach out to the leasing office at your convenience so that we may work with you toward a resolution. Best Wishes, Jazmine Sandoval, Leasing Manager
Terrible Management Stay Away The most terrible place I have ever stayed in my life. Constant problems ranging from noise to complete lack of elevators. They will tell you you are lucky to have the freight elevator working that is next to the garbage. Even with all the problems they won't let you break your lease without outrageous fees and they do not care about residence experience or satisfaction at all. I have worked at hotels, restaurants, management companies before and this is the worst managed property I have ever se... read more
Business response:
Hi thank you so much for taking the time to review us. We are disappointed to see your low star rating and would like to talk with you more about your experience with our community and team. Please contact the leasing office at your convenience so that we may discuss your concerns further. Best Wishes, Jazmine Sandoval, Leasing Manager
Stay out of this building This past year living in this building has been an absolute nightmare. First of all, we specifically asked for a peaceful and silent apartment while touring and we were assured that is what we were going to get. I am a light sleeper and my spouse is a musician that needs to record, so silence is of the utmost importance. To our surprise, once we moved in we discovered this is one of the noisiest apartments we have ever seen, to the extent of having to use earplugs to sleep every night since we moved... read more
Business response:
Hello, Thank you taking the time to share your feedback. We are very sorry to hear about the noise you are experiencing in your apartment home and we understand how the garage restoration project has contributed to this inconvenience. Thankfully, the garage demolition is temporary and the remaining work being done in the garage will be at a much quieter level very soon! Your feedback is important to us and we would like the opportunity to further discuss your concerns, so please reach out to the leasing office at your conven... read more
Just moved in and I'm loving it! Just moved in a few days ago and I'm already so impressed with the building, amenities and most importantly the staff. Everyone has made me feel right at home and has been so helpful as I transition to my new chapter here in VA.
Business response:
Hi, thank you so much for your high rating! We always strive to provide top quality service to every resident and guest and we are so thrilled to hear that your experience at Concord Crystal City is off to a great start. Please let our team know if there is anything we may assist you with! Best Wishes, Jazmine Sandoval Concord Sales and Marketing Associate
Horribly managed Everything will fall apart. Everything’s is cheap and patched over. They charge an arm and a leg and have horrible service. They lost serveral packages of mine. And the first 6 months I lived there I was told I wasn’t getting mail because I just moved when I’m actuality I wasn’t getting mail because there was no name label on my units mail box. I didn’t get mail/bills for 6 months!!! I asked weekly why I wasn’t getting mail and the staff was so unhelpful that literally nobody knew why I wasn’t getting mail. ... read more
Business response:
Hello, Thank you for bringing this to our attention. We regret to hear that your experience with us has fallen short, but would appreciate the chance to turn your experience around if you would like to contact us to discuss your concerns further. We will use your feedback to refine our efforts to ensure a better experience for everyone in the future. Sincerely, Jade Lambert Concord Leasing Manager
Terrible Management The property takes no responsibility about issues that might have caused to the residents. Even when they admit that they were wrong, they offer solutions that will only benefit the property and their revenue. Stay away if you don't want to get stressed.
Business response:
Dear Valued Resident, Thank you so much for taking the time to bring your concerns to our attention. I am very sorry to hear that your experience was unsatisfactory. We would like the opportunity to discuss your concerns further. Please feel free to stop by our office during business hours or you can contact us at 703-416-6555. Sincerely, Jade Lambert Sales and Marketing Associate Concord Crystal City
Stay Away From Concord The management rarely returns calls or responds to emails and when you do get a response they dismiss and ignore your concerns. Your washer and dryer will run for hours. One load of laundry takes me 6 hours to wash and dry. Maintenance will take days and sometimes weeks to respond to your request. You cannot use your dryer and oven at the same time without setting off the smoke detector. If you want a quality standard of living, do not rent with Concord.
Pool The only reason I’m giving a one star is because of the swimming pool! It’s freezing and very uncomfortable to swim in! People rarely use it here ( always empty) because it’s not heated! I chose this building mostly because of the indoor pool which I can’t use! I will update this review in a couple of weeks and hopefully things change!!
Business response:
Dear Valued Resident, we regret to hear that you had a negative experience with us, but appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Emma Quintas Leasing Manager Concord
Frequently asked questions about Concord Crystal City
How is Concord Crystal City rated?
Concord Crystal City has a 4.5 star rating with 406 reviews.
When is Concord Crystal City open?
Concord Crystal City is closed now. It will open at 9:00 a.m.
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