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Complete Basement Systems

4.5

About this business

Location details

5695 Parachute Cir, Colorado Springs, CO, 80916, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.51,657 reviews
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Patti D's profile image
Patti D 
3 years ago

Eric was awesome to work with. He was respectful, honest, and patient. Its difficult to make financial decisions on work that has to be done when your being pressured to make a decision. Eric gave me plenty of time to understand, ask questions, and allowed me to give him a hard time (joking). I am scheduled to have my work done on September 13th and I am looking forward to completing this project without a problem. Kindest regards, Patti D. 

Business response:

Awesome! Thank you for leaving us this review. We'll be sure to share with Eric. - Mount Valley Foundation Services 

cynthia s's profile image
cynthia s 
3 years ago

The work was not done properly at installation. They are having to come back out to repair what was done. The additional sump pump was not properly installed so that it spits out water all over the floor. And the drainage in the yard was left in a mess rather than grated as promised. It is going to be over a week before the sump pump issue can be resolved and they are telling me over 6 weeks before the yard can be repaired properly. This is not at all what was promised and for almost *** acceptable. 

Business response:

Hello. Thank you for bringing this to our attention. We strive to give our customers the best experience and have brought your comments to our management team's attention. We will have our General Manager reach out to you. - Foundation Recovery Systems 

Casey B's profile image
Casey B 
3 years ago

We are extremely pleased with all layers of Mount Valley. We completed support and repair, as well as drainage and encapsulation. They were prompt in follow-up from scheduling to completion. Stayed to schedule and did a phenomenal job. We were particularly fond of the encapsulation/drainage team (have nothing negative to say about the carpentry team- George and his team were wonderful) but Tyler ******* Dunn and Jarvis truly went the extra miles. They engaged with us in a comfortable manner, went above and beyond for ser... read more

Business response:

Wow! Thank you so much for this stellar review, we are glad our team was able to show you a 5-star experience and we appreciate your kind words. We will be sure to share with each team member! - Mount Valley Foundation Services 

Anna H's profile image
Anna H 
3 years ago

Josiah and Derrick were very professional and took care to protect my flooring and furniture. They arrived promptly and were very courteous and pleasant. They took time to go over the installation and what I should expect to see over time. This is the second time I have used the company and will use them again and certainly recommend them to others. 

Business response:

Thank you for this stellar review! We're glad our team was able to show you a 5-star experience and we'll be sure to share with the team. - Ohio Basement Authority 

Duane S's profile image
Duane S 
3 years ago

Had some major basement work done to fix our bowing walls due to problems with the Everdry system Ohio Basement Authority did an awesome job. They were projected time to be 4 days to complete and we're done timely along with cleanup Kyle R, Ryan K, and Jake C were great with communications expectations and little extra work to help a customer. Highly recommend this company for any basement needs. 

Business response:

Hello! That's awesome our team provided a great experience, and we appreciate your feedback. We'll be sure to share with the team. - Ohio Basement Authority 

Isaac S.'s profile image
Isaac S. 
3 years ago

Mitchell ******** was the technician who came out to our house after the basement flooded 2” and we could not have had better service! He was quick and very knowledgeable of the situation. My family and I are very grateful! 

Business response:

Hello! Thank you so much for this stellar review. We are glad they provided you with an excellent service. – Ohio Basement Authority 

Dave M's profile image
Dave M 
3 years ago

I have never had a more pleasant experience with a specialist from company trying to get my business. Codi was extremely professional, informative, friendly and above all, honest! Foundation Recovery Systems was smart to hire him. The visit did not result in any business from me but they earned a customer for life if I ever have issues that they can handle. 

Business response:

Hello! Thank you for this stellar review. We are glad he provided you with a great inspection. - Foundation Recovery Systems 

Laurie A.'s profile image
Laurie A. 
3 years ago

Richard M. & Phillip M. worked hard to get the job done. WeÂ’re pleased to recommend this company! 

Business response:

Thank you for this stellar review! We're glad our team was able to show you a 5-star experience and we'll be sure to share with the team. - Indiana Foundation Service 

Barbara C's profile image
Barbara C 
3 years ago

I canÂ’t speak highly enough about Mitchell ********* He has been to our house before to work on our sump pumpÂ…..and today I texted him about a concern I had (after calling an making a future appointment) and he called me right back and spent 30 minutes helping me to understand what was going on with our pump, to provide reassurance until our appointment. My husband and I were ready to cancel our weekend get away as we were worried about a sump pump failure, but we are now confident that we can leave and Mitchell is schedul... read more

Business response:

Hi! Thank you for this awesome review. We appreciate you taking the time to rate your experience with us. We'll be sure to share this with him. - Ohio Basement Authority 

Frequently asked questions about Complete Basement Systems

How is Complete Basement Systems rated?

Complete Basement Systems has a 4.5 star rating with 1,657 reviews. 

When is Complete Basement Systems open?

Complete Basement Systems is closed now. It will open on Monday at 9:00 a.m. 

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