Comfort Pro LLC

Francesco G 

on BBB

4 years ago

Unfortunately, this last service call was very upsetting and concerning. In a previous service call with a different technician, we had a very positive experience. However, this last time, rather than a technician, they sent a 'sales person' that did not disclose the purpose of his call, and diagnosed our problem under false pretenses. Consequently in misdiagnosing the problem in his favor and trying hard to sell us an entire new system, by giving an incorrect report to our insurance, the insurance denied our claim. Thankful... read more

Jason F 

on BBB

4 years ago

Very professional and took the time to explain everything in detail. 

Billie M 

on BBB

4 years ago

Anthony was great , thank you for everything. Anthony was very helpful. 

Tim S 

on BBB

4 years ago

Came on a service warranty call. Said it was maintenance issue and the drain pipe needed to be cleaned. Charge 129 plus the other fee. Still having same problem. Called them back and got message machine and a week later no return call. Poor communication. Poor workmanship. Will call the warranty company as well to file complaint. 

Sandra H 

on BBB

4 years ago

Absolutely the best!! My AC technician, Rick was absolutely the best!! He was very honest in explaining everything he was doing to fix my air conditioner! It was a step by step process explaining to me because I know NOTHING about air conditioners! He was patient and so nice! The ladies in the office were great also! They kept me informed about when he would arrive and they want to make sure I was completely happy with the work being done! What a wonderful company to hire such wonderful people!! Thank you very much!! 

Donald C 

on BBB

4 years ago

Very professional technicians. Fixed my problem and gave me an estimate for repairs. 

Desiree 

on BBB

4 years ago

We like the timely phone call back. Told us his recommendations. We found him to be honest. Thank you. 

Antoinette O 

on BBB

4 years ago

Very easy to communicate with. I was informed the entire replacement. If needed I will work with them again. Best service ever. 

Ann H. 

on BBB

4 years ago

Very nice on the phone, scheduled promptly. Disappointed the day of the appointment. Appointment was between 11-3 at 3:39 I received an email stating my appointment was rescheduled to 3:30 - 8pm. My warranty company did not cover the necessary repair so I did not go any further with the service. Their quote for a new ac system was 2,000 more.