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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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I had the worst experience with this company! I was scheduled an appointment window on July 7, 2023 between 6-8 p.m. to never get a callback or returned update as to "why" or "when" my appointment will be fulfilled! As a result, I contacted another local company who was kind enough to not only get back to me, but also gave me an appointment day/time that THEY KNEW that could fullfill and did. This company (Total Comfort), after 24 hours of "no-showing me" without any explanation sends a technician out to my house 24 hours af... read more
Business response:
*******, thank you for sharing this feedback. We regret that your experience with our company was not what you expected and would appreciate the opportunity to earn your business in the future. If you would like to discuss your experience further, please contact our Management Team on ************at your convenience.
Our AC stopped working today. Called Blue Dot and they were able to get a technician out the same day. The tech was knowledgeable and so helpful. Our AC is up and running the dlsame day. Absolutely wonderful service from or receptionist to tech.
Business response:
Thank you for the outstanding review, ********. You're a valued customer and we appreciate your business!
I waited all day for tech to arrive only to find out when they never showed up, that they do not offer the plumbing services in my area. the person making the appointment was clueless and this resulted in a day wasted with no plumbing repair. i now need to get service after hours/weekend and will likely pay a premium due to this company's negligence.
Business response:
Thank you, *******, for sharing your experience and allowing us the opportunity to improve our communication processes for both you and our future customers. We encourage you to text us your full name and address (including zip code) to ************ so our ***************** Manager may contact you for further discussion.
Waited all day for a 11am appointment. Its now 7:30pm and still no show. Scheduled an 11am appointment. Email said 11am-3pm. I am the sole care provider for someone with severe dementia and their schedule cannot be upset. The booking person was aware of this. 1:45pm - Called store to check as I had not heard from anyone. Was told that they were running late but would call me soon. 4:30pm - called back. Still no word from the technician 5:10pm - called again. Was told they would be here within the hour 5:28pm - received text ... read more
Business response:
We truly apologize for any inconvenience the changes to your appointment may have caused, *****. We take this situation very seriously and would appreciate the opportunity to speak with you and gather more information. We encourage you to text us your full name and address (including zip code) so our ***************** Manager may contact you for further discussion and assistance.
Wonderful job, both techs were professional , experienced,and courteous. They explained everything in great detail
Business response:
******, thank you for this fantastic review! We work hard to deliver exceptional service on every visit and appreciate your business. Please don't hesitate to recommend us to friends and family.
We bought an A/C unit from this company and it never has worked correctly. Bought it on 3/10/23 ********************** and wife!
Business response:
*****, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address to ************ so our ***************** Manager may contact you.
At this time I can only give the company two stars for this review. I give them a star for the ******************* heat pump unit they installed, plus a quiet cool whole house fan. We believe they are quality superior products. In fairness, I am giving them another star for courteousness and for correcting their errors during the initial installation process (damage control measures). They did make an effort in correcting their mistakes.Nevertheless, I subtract three stars for the poor quality installation service workmanshi... read more
Business response:
******, thank you for sharing this feedback and allowing us the opportunity to improve our services. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. Our ***************** Manager, *****, is available on ************for further discussion and assistance at your convenience.
Our HVAC technician did a wonderful job. He diagnosed the problem quickly, then got our system working again promptly.
Business response:
****, we're pleased to hear you had such a great experience with ARS / Rescue Rooter! Please don't hesitate to call ** for any future service needs.
If I could rate ZERO STARS I would!! I will NEVER do business with this company again. I paid $25k to have a **************** installed. The furnace failed inspection. I called the company to schedule the repair and then they received an Email from the town regarding the failed inspection. The issue was very minor. The tech showed up with NO KNOWLEDGE of why he was there and left after 5 minutes saying he didnt have parts. I assumed he was coming back. After 7 calls I finally said to just cancel the service call & send a new... read more
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.1 star rating with 3,569 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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