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Clayton Homes
- Mobile Home Dealers
- Rock Hill, SC
About this business
Visit Clayton Homes in Rock Hill, SC and browse our Modular Homes and Mobile Homes for sale. Create your Dream Home with our customizable features. Stop by today and tour our homes on display.
Location details
1044 North Anderson Road, Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought this house about 3 1/2 years ago. The quality and workmanship is pretty bad. The only thing worse has been trying to get StarWest homes to fix any problems. It finally got to the point where I said don’t bother anymore. Since then I have had to spend money and a lot of time to fix some of these problems. I would NOT recommend this company to anyone who is looking for a home. Between quality and customer service they are horrendous. Even their customer advocacy department doesn’t return phone calls. STAY AWAY!!
Business response:
Richard, thank you for providing your feedback! We are sorry to hear about the experience that you are having with you home. We are unfortunately not affiliated with StarWest Homes, but if you can provide your manufacturer's serial number, we would happy to check if this is a home built by Clayton. If so, we will reach out to the facility that built your home regarding the concerns you are having.
Avoid their Modular home, buy a traditional stick-built home!! After building five traditional homes, we purchased a high-end modular home from Clayton in Kodak, Tennessee. Why? They preached that the home was of the same quality and that when completed in the factory, it would be available for occupancy on my lot in just four to six weeks, not the normal six months it takes to build a traditional home. Based on this premise, we sold our home and opted to live in a hotel for the handful of weeks remaining. Well, let's just s... read more
1/24/2023 Oakwood Homes, Greenville, NC (CMH Homes DBA Oakwood Homes #716) I started working with the Greenville, NC location at the end of October 2022. By November we made our decision to buy the house that we “loved”. By December 2 we signed our loan docs. On December 12 we went to the sales location to view the home. On December 13 the house was delivered. I have so far been more than 100% satisfied with this whole process. Now of course we have not moved into the home, however we are waiting on the local electric compan... read more
I was told Clayton Homes had nothing to do with Tru Homes or Living Southern. Why did these companies. Finally come to my home for an inspection in Dec.2022. The State sent All these companies a letter inviting them to an inspection April 2021. They all failed to come. My home was Poorly Constructed by the manufacturer. The factory people Failed to install the Receptacles properly, half connected, damaged, broken, falling into/out of the wall's- the holes were cut too big to hold receptacles they were also installed with one... read more
Business response:
Ms. *******, thank you for taking the time to share your experience and feedback with us. Clayton Homes strives to provide each customer with excellent care, and we're sorry to hear that you are unsatisfied with our service thus far. Clayton Homes and the home building facility have completed extensive work on your home throughout the warranty period, along with other entities. The home building facility was not notified of the issues currently being complained about and was never requested to perform repairs under its warra... read more
Clayton home is a mischievous company . I have been dealing with them for a year now . In a home with no certificate of occupancy. They told me I’m responsible because I didn’t use their sub contractor offered . Lies lies and more lies . They sent me a contractor and was given a quote . Didn’t hear from him again . Then was told he had a death in the family and they didn’t have any idea when or if he could do garage and porches . So they sent me this other guy they recommended. He built deck and no garage . Deck was built no... read more
I WILL NEVER REFER ******* HOMES TO ANYONE Have had nothing but issues on our ******* home. There r so many to list that I would go over the allotted character limit!!! The issue that I am now dealing with ******* is about our vent in our master bathroom. There is hardly any airflow coming from that vent versus the vent in our master bedroom which blows with much force. I keep getting excuses from the location we bought our home from and now from the corporate office! The HVAC company. Came out and did hardly anything but f... read more
Business response:
Hi Theresa, thank you for reaching out and providing this feedback. ******* Homes strives to provide a world class customer experience, and we've communicated your concerns to the retail location you worked with. They spoke with you regarding the vent concerns, and what our service technicians completed. You also understood that the home was pre-ordered, and the tub was not able to be removed by our team since it was a house that was already signed off on and in production, which was agreed upon that the time. The driveway w... read more
Wouldn't even give this company a one star review at all, I have had issues with multiple of their office staff for months now. We ordered our home in June of 2021, we were told the home would be finished by February of 2022. After calling multiples times back & forth between the office we used I was given the run around many times on items being back ordered & our home kept getting pushed back over & over. We were originally told our home would be done in February, then it moved to May, then July and we didn't end up moving... read more
Business response:
Hi Brittany, thank you for reaching out and sharing your experience with us. We strive to provide a world-class customer experience, and we're sorry to hear of your frustrations with getting repairs addressed. The retail location was made aware of the window moisture not long after the move in date, at which point they reached out to the factory, and had the service tech dry everything up and take a look at the window seals, and he reported they were in good shape, so they asked the homeowner to monitor it and let us know if... read more
Bought a home from them. Went through 3 salesmen and honestly had it not been for me calling they would have let us walk out without buying a home all together. So now here we are a year later we are in our new home, but let me tell you what, throughout the setup there were a ton of problems (we have on site cameras so we saw the construction happen) from workers being nosey on our property to them just throwing screws all about out land that went to the home and problems after problems. One year later some of those problems... read more
Business response:
Hi Karron, thank you so much for taking the time to reach out and share your concerns with us. We're sorry to hear of these frustrations, as we want all our customers to have a positive homebuying experience. We do see that there were numerous service items completed within the warranty time frame, and the warranty time frame has now passed. Anything outside of this period would be considered homeowner maintenance. If you have questions regarding your warranty, please contact our team at ****************@claytonhomes.com.
Didn't follow through on fixing issues with my home. And the things they did fix were half **** done and did not even last a week. Then lied about fixing the issues and waited for my warranty to run out and now refuses to call me back or fix The problems that I have been after them for months about.
Business response:
Hi Alexis, thank you for reaching out to Clayton Homes and sharing your experience. We apologize to hear of your frustrations, as we want our customers to have a wonderful experience. We have been in touch with the retailer, and they are currently looking for an available technician in your area and will contact you as soon as possible. If you have any questions, please reach out to our customer advocate team at 1-877-264-2812.
Frequently asked questions about Clayton Homes
How is Clayton Homes rated?
Clayton Homes has a 2.6 star rating with 340 reviews.
When is Clayton Homes open?
Clayton Homes is closed now. It will open at 9:00 a.m.
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