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Clayton Homes
- Mobile Home Dealers
- Crestview, FL
About this business
At Clayton Homes, we offer more than affordable homes, we are opening doors to a better life with quality built and energy efficient manufactured homes. Everyone deserves a slice of the world they can call their own and with our off-site built homes, the possibilities are endless. We can help you personalize your new home with a variety of floor plans to choose from. Ask us about our move-in ready homes, how we can help you find land or what garage options we have too! From initial construction to handing over the keys, our ... read more
Location details
5208 S Ferdon Blvd, Crestview, FL, 32536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Honestly, we could not be more disappointed with clayton homes or barboursville wv. It's not an option to leave zero stars- 1 is the lowest and still too good. Our home was delivered to Clayton's lot in November of last year, and not sat on our property until March of this year. Here it is, the middle of June and it is still not ready to move into. The contractors have been an absolute nightmare, ie; leaving cracked catwalk blocks in the support of our home, arguing over gas lines, damaging the trim inside our home, having... read more
Business response:
Hello Tina, thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. So that we may locate your records, can you please email us your contact information, location of purchase, your home's serial number (usually located underneath the kitchen sink) and any details you'd like us to be aware of specifically? We'd like to loop in the appropriate parties here at the home office for support. Thanks again for bringing this matter our attention and we look f... read more
We are very unhappy with Clayton Homes. We bought our home October of 2017 We didn't move into until Thanksgiving of 2017. We went a year in our master bedroom not knowing that inside the wall behind the shower a pipe was leaking. The Clayton's home in Lexington SC came out to look at the problem. They found that when the home was being built at the manufacturer they never screwed the nut in at the shower head. Well we had mold everywhere inside the wall and inside our closet. They fixed all that issue and we thought they ch... read more
Business response:
Hi Kristy, thank you for reaching out and sharing your concerns with us. Customer experience is of the upmost importance to us, and we take your feedback very seriously. We have record that you spoke with our customer advocacy team back in December, but we have not heard of any issues since. Please contact our team if you have further concerns at customeradvocacy@claytonhomes.com.
Horrible. I have had SO MANY problems with this company and NEVER want to fix anything. They send workers in that "fix" then falls apart. Nail holes EVERYWHERE from trim falling. ALL trim falling off. Mildew in bathroom and under my sink. Been leaking. Probably under my cabinets now. All my cupboards falling apart. They DO not respond and have MASSIVE attitudes and RUDE. ESPECIALLY the service girl. Theres ALWAYS a exsuse. I would NEVER RECOMMEND. This home isn't even a year old and they just keep letting it go. I have a lis... read more
Business response:
Hi Kathleen, thank you for reaching out and sharing your feedback regarding Clayton Homes. We're sorry to hear of these complaints, as our teams have been to your home to repair any issues, and were marked as completed by your request. We are always here to answer and questions or concerns that you have regarding your home, and we appreciate your time.
I would gladly choose a -10 as the rating if I could because Clayton Homes is AWFUL! This was not the experience that I wanted to go through as a first-time homebuyer. My current apartment lease ends on June 30th, and I decided it was time to get a home rather than pay rent. I have been in the same apartment in Lynchburg, Virginia for over five years. My folks and I went to the Clayton lot that is about 10 minutes from my apartment. After an hour or so of browsing around, I found a decent house for a marked down price. I sig... read more
Don't buy a trailer from this dealer if you live in Davidson County. They took the trailer away that we had made a down payment on because Davidson county was taking too long with the building permit. We were told that as long as things were moving forward that the house would be held. We're moving as fast as we can but when every service is backed up 6-12 weeks because of COVID it's hard. It's extremely frustrating to have spent $6000 plus and have the house taken away just as we hire the engineer for the septic tank which ... read more
Business response:
Hi Julie, thank you for reaching out and sharing your feedback with us. We strive to provide a world-class customer experience, and we're sorry that you feel this way. We took a deposit from you in August of last year, and informed you that you would need to get the permits in Davidson county. 8 months have passed and our retail location still does not have the needed permits to deliver the house.
Stay clear of anything Clayton built! We found a home we wanted, the dealer sold it from underneath us. We went to another dealer and they said they could build the exact same home. We told the gal that we wanted the Freedom 415 W/8' Cathedral ceilings and the under cabinet lighting. She said they could do just that. Told us that if we wanted that package we had to give our money down by a certain date. We gave them our money down. I wanted to change a few things as the company website says "choose your plan and amenities". ... read more
Business response:
Hi Cassie, thank you for reaching out and sharing your concerns with us. Customer experience is of the upmost importance to us, and we take your feedback seriously. We apologize for your experience, however, Clayton Homes and our home building facility built the home we were instructed to build by the retailer. We are currently working with you to get any requested service for the home scheduled, and we appreciate your patience.
Let me start with stay away from Clayton homes. I bought my home in 2010 and had problems with the home and service from day one. Now we are remodeling the home and my husband is an experienced carpenter, we have found the walls are out of plum by an inch in 6 feet, that's bad, we have had a crack in the ceiling and have found that the edge of the sheet rock is not even nailed to anything. I could go on and on, shoddy workmanship all the way around. If you are going to spend the money that they want and interest rates, go so... read more
Business response:
Hi Patricia, thank you for reaching out and sharing your experience with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to be hearing about your home today. We stand behind the craftsmanship of our products, and are always willing to make things right should there be a manufacturing issue. With your home being over a decade old, we would recommend reaching out to an inspector to identify if any issues were manufacturing defects, and we would be happy to look into any items. As our ind... read more
If I could give 0 stars I would. Horrible customer service, if they do fix what I wrong with your home it will be unprofessional and crappy work. Andrea that works at the Lancaster, SC ******* homes is unprofessional and extremely rude. She never responds to any complaints. Please save yourself and don't buy a Clayton's home.
Business response:
Hi Rebecca, thank you for reaching out and sharing your feedback with us. Customer experience is of the upmost importance to us. Can you please contact us with your name and phone number, as well as home's serial number and more details of your incident? We'd like to loop in the appropriate parties here at the home office for support. Please email us at CAT@ClaytonHomes.com.
Clayton homes from Chillicothe Ohio has made buying a home from there a nightmare! We hired our own contractor because he was cheaper than who they wanted to use but now apparently our contractor didn't do work to their liking. Of course they keep saying we owe them more money every time there is a problem. The trailer had been delivered but they can't set it up because their contractor didn't like the way the work was done and of course they want more money because the skirting has to be changed because of our contractors w... read more
Business response:
Hi Kim, thank you for reaching out and making us aware of your concerns. Customer experience is of the upmost importance to us, and we'd like to loop in the appropriate parties here at the home office for support. Please email CAT@ClaytonHomes.com with your home's serial number, phone number, and any other information you may want to add. We appreciate your time and we look forward to speaking with you.
Frequently asked questions about Clayton Homes
How is Clayton Homes rated?
Clayton Homes has a 2.6 star rating with 401 reviews.
When is Clayton Homes open?
Clayton Homes is closed now. It will open tomorrow at 9:00 a.m.
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