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Clayton Homes
- Mobile Home Dealers
- Crestview, FL
About this business
At Clayton Homes, we offer more than affordable homes, we are opening doors to a better life with quality built and energy efficient manufactured homes. Everyone deserves a slice of the world they can call their own and with our off-site built homes, the possibilities are endless. We can help you personalize your new home with a variety of floor plans to choose from. Ask us about our move-in ready homes, how we can help you find land or what garage options we have too! From initial construction to handing over the keys, our ... read more
Location details
5208 S Ferdon Blvd, Crestview, FL, 32536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible..workers smoking glass pipes while at our house working ..brand new top of the line country air 2021..full of mold in house under house because shower leaking and roof leaking they never fixed any issues only made them worse..office staff dont respond corporate doesnt care
Business response:
Hi Jacqueline, thank you for reaching out. We are sorry to hear of your frustrations and we do want to resolve these concerns. Our corporate office is monitoring the matter and working closely with the home building facility to address these issues. We appreciate your patience.
If I could go lower than a 1 I would have. They promised us quality materials and we got the lowest of the low. Note we have only lived in the house for 3 years and stuff started falling apart after a year. The kitchen drawers fell apart had to fix them multiple times. The carpet is paper thin and is missing in some places just wear and tear. The paint on the house just comes off with the slightest bit of rubbing so cleaning the walls is impossible. Some of the electrical outlets don't work. Had my brother who is an electric... read more
Business response:
Hi Ryan, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide homes that our customers will enjoy for many years to come, so we are sorry to hear of your frustrations. Many of the issues listed are cosmetic items, which hold a 30 day warranty and are homeowner maintenance responsibilities after that point. If you need resources on how to maintain the home, please refer to your homeowner's manual or follow the link here: https://p.widencdn.net/9vm128/Homeowner-Manual/
Quick to take our money, very slow to give it back. My husband and I looked at Clayton homes and liked what we saw. Their homes were very nice. We filled out the forms to get a mortgage and were accepted by one of the mortgage companies that work with them. As part of the process of holding the home we wanted we placed $1000 down. We were assured that if things did not work out we could get our down payment back. Well things sadly did not work out as planned. I/we asked for our down payment to be refunded. They at first told... read more
Business response:
Hi Gary, thank you for reaching out. We're sorry to hear of your frustrations, as we want all customers to have a pleasant outcome. Our deposits are refundable and the expected turnaround time is 1-2 weeks. We were unable to locate your records in our system to look into this further. Please contact customeradvocacy@claytonhomes.com to speak with a representative regarding this concern.
We purchased a Clayton home in 2018 and had nothing but a great experience with Clayton homes. For our home everything went like clockwork. We have had zero problems with the company and our lovely home that we very much enjoy. The weather was wet and muddy when they delivered, the delivery truck got stuck in the mud but were able to pull out of it. Weather is not something that anyone has control of.
Business response:
Hi Jaqueline! Thank you for reaching out and taking the time to share your Clayton Homes experience! We are so glad that you have had a wonderful time in your home and love it!
Close on my home on November 2021. Delivered in January 2022. Ground was very muddy and wet from all the rain we had had. The movers got stuck moving it in. Came out the next day to set it up but its in the wrong spot. Trash was left all over the ground from work they did. Front steps were very wobbly and unsteady. They dug trenches in the ground to hook up water lines and left them un covered for 6 months. Main water line into house was not hooked up. Water started pooling under the back steps after home was moved in from a... read more
Business response:
Hi Lisa, thank you for taking the time to share your feedback with us. We strive to provide a world-class customer experience, and we have inspected these concerns. Our retail team kept constant communication with you throughout the process, scheduled service dates, and complied with county inspections. Certain factors such as weather did prevent septic and well systems from being completed in a timely manner, however, these items were completed. Our team has done everything to make sure that you had a great homebuying exper... read more
Had an insurance claim. Adjuster told me the kitchen window was NOT installed properly. I've already contacted Clayton homes and they told me it's not their problem anymore. The 1 year warranty has expired. Then if it wasn't installed right?? It's my problem. I'd never buy another home from this company anymore. Fought with them for months and it's a 2020 home. I'd give 0 stars if I could. They wouldn't even send out their guy to look at it. Automatically told me "it's not our problem"
Business response:
Hi Ronald, thank you for reaching out and sharing your feedback with us. We're sorry to hear about your window. We would be happy to take a look at the window if the insurance adjustment deems it a manufacturer's defect. Please contact us at customeradvocacy@claytonhomes.com
If I could I would provide "Zero" star. Two Clayton Homes one in Lancaster, SC and one in Albemarle, NC have at last minute cancelled agreement to sell a home. One took nearly 4 months to assist me to the degree of nearly closing on agreement and the second one Albemarle, switched my model in the final agreement without telling me and I caught it and because I caught it, they are now refusing to sell me a home. Do not waste your time with Clayton Homes, unless you are the type to not ask questions, have a boat load of money ... read more
Business response:
Hi Steven, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and in doing so, we have to make sure that we can meet our client's needs. During your communication with both retail locations, it was understood that they would not be able to uphold the expectations that you were requesting. At that point, the retail locations decided to end any agreement. Each retail location operates independently, and they have every right to cease communication b... read more
I PURCHASED A HOME WITH CLAYTON, I RECEIVED MY HOME AND HAVE HAD NOTHING BUT ISSUES AND I HAVE TO KEEP CALLING AND ASKING FOR A PROPER RESOLUTION IN THE SHOTTY WORK THAT WAS DONE STILL DON'THAVE A DOOR AND THE REPAIRS ARE WORST THAN BEFORE AND THEY DON'T CARE. I WILL BE TAKING HIS UP IN COURT. BUYERS BEWARE.
Business response:
Hello Lakisha, thank you so much for taking the time to reach out and share your concerns with Clayton Homes. We strive to provide an exceptional customer experience, and we're sorry to hear that you have been having such difficulty in getting needed repairs completed. We have created a case with our corporate customer advocacy team, and someone will be contacting you as soon as possible. We appreciate your patience as we work to resolve this issue.
I purchased my home brand new in 2019 and have been fighting with the company to have my issues resolved. It has been a finger pointing game for 3 years now from a leaking house and the contractors coming out and putting a band aide on it only to last a couple weeks then start leaking again and doors not shutting. After speaking to another contractor coming out and checking the footings on my house he informed me that the reason everything keeps getting out of align is that my footers are not poured deep enough that they all... read more
Business response:
Hi Austin, thank you for reaching out and sharing your concerns with us. Clayton Homes strives to provide continued world-class customer care, and we apologize for your frustrations. Our customer advocacy team has been in communication with you and the retail location and currently working to resolve these issues and the general manager has been in touch with you.
Frequently asked questions about Clayton Homes
How is Clayton Homes rated?
Clayton Homes has a 2.6 star rating with 401 reviews.
When is Clayton Homes open?
Clayton Homes is closed now. It will open tomorrow at 9:00 a.m.
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