City Sports Club

Jeremy p 

on BBB

3 years ago

they make you go through so many loops to cancel your memebrship. NEVER getting a membership here again. They also lied when I got my membership saying they would extend the hours but they never did and they close early. 

Jacob 

on BBB

3 years ago

**************************** There's your proof. Lying and telling me I need a Texas ID for a guest pass. When all You really need is a regular ID. I called corporate twice First guy I spoke to was Tim and the second guy I spoke to his name was Ralph. I called Tim at approximately 10:47 AM corporate location in California 909 area code I called Ralph at approximately 2:44PM corporate location in California 909 area code I'm tired of typing and explaining myself. The video shows enough proof of your general managers lying. I'... read more

Yoel A 

on BBB

3 years ago

Intenté cancelar mi membresía con LA FITNESS ubicada en 630 W 49th Street, Hialeah, Fl, 33012 y después de varios intentos no pude lograr mi objetivo. Es importante aclarar que Gustavo (el jefe de los entrenadores en ese entonces) y yo firmamos un contrato por 12 meses bajo ENGAÑO de su parte ya que en ningún momento él me dejó saber que yo tenía que estar obligado al término del contrato con dicho club porque de habérmelo mencionado antes de firmar el contrato no hubiese contraído el acuerdo. Cuando me personé en el club pa... read more

Michael D 

on BBB

3 years ago

LA Fitness you are scumbags! I received a charge on my account last month for a membership fee. I haven't gone to this gym in 2 years and over the course of Covid spoke to someone on the phone multiple times about trying to get me to go back in, I said no, it just didn't seem like the right time and was told I'd be OK and I don't have to worry about cancelling... I called into see why I was charged last month, their response was your account was on a freeze that ended in April and we sent you an email. The email I received o... read more

Katina F 

on BBB

3 years ago

Attempted to cancel my membership before the billing cycle hit in March 2021. The gyms closed down due to COVID-19. I was notified that the billing would resume for membership and immediately contacted my local gym to cancel my membership. I called the LA Fitness located at Coldwater Canyon Ave, Sherman Oaks, CA, on March 19, 2021 to cancel. I was told they did not have a manger on site and could take my cancellation request over the phone or at the gym. I was then given the number to call LA Fitness membership. I called the... read more

Terence C. 

on BBB

3 years ago

Dishonest business practices. They lied about the features available at their facility and sold me a membership while having no wifi for over a week and concealing that information from me. When I found out I canceled my membership within rescission and have a right to my full refund and they have been giving me the run around for two weeks trying not to give me back my money that they took in exchange for nothing. I may soon have to solve the matter is claims court. This gym has been a nightmare they lied about every single... read more

Ramona P 

on BBB

3 years ago

I cancelled my membership at the Pearland Parkway LA Fitness in January 2021. I followed all the instructions in the contract to cancel. We are now in May, I have cancelled w two other reps at La Fitness since January, and still my contract is not cancelled. I receive multiple calls and emails every week requesting payment and promises to cancel. I have had to contact my bank to stop them from auto withdrawing on my card. I will never do business again with a gym that uses contracts, especially this one. It looks like from r... read more

Tony L 

on BBB

3 years ago

BE CAREFUL!!! I signed up with LA Fitness for a 2-year program and I REMEMBER clearly at the time of signing that the agent told me I can cancel anytime and get my refund back for the remainder of the contract. I'm moving to a different state now and requested a cancellation and guess what ... no refund for cancelling because I paid up front. Their employees will literally make up the most bs and try to bait you to sign up which includes false advertising and personally I would consider it FRAUD. Learn from my experience and... read more

Troy C 

on BBB

3 years ago

Cancellation policy of LA Fitness is intentionally difficult so company can reap extra profits from its members. To begin with, a new member pays an Initiation Fee plus "last month dues" - which means the company collects extra monies from its members that it will hold for years. In my case, I was a member for 12 years and relocated to a state with no LA Fitness gym. When I went online to cancel my membership - that option was not available - I than tried to call to cancel and that was not an option. The only way to cancel i... read more