City Sports Club

Omika M 

on BBB

3 years ago

The exercises on my first first personal training session caused my wrist to break. I had let the personal training department head who did my consultation know I had health issues in my assessment, When my actual trainer showed up, he wasn't at all aware of the issues I was dealing with, came completely unprepared, strolled in casually, and the lack of professionalism and awareness for an expensive experience was dumbfounding but confiding that with the push on the exercises caused me to fall from the stepping bag, and brea... read more

Kenya B 

on BBB

3 years ago

I joined LA Fitness *****************, **. at the beginning June 2021. Everytime me and my friend go to work out we're NEVER greeted by one particular person who was identified as ******. The staff do not wear name tags and act as if giving someone name is top secret. I wish I would have read reviews before joining said club. Today 6/28, I was harassed by the person "named ******". As I was leaving the gym she yelled to me "did you get the number?" in front other club members, then she proceeded to follow me outside the gym ... read more

AJT 

on BBB

3 years ago

I have been trying for a few weeks now to resolve these issues by phone and email with no response yet...1. I have been charged for 43 personal training sessions, over $2000, that I have not received.2. I have also been charged for membership fees, over $290, since I last entered any facility.While these charges were accumulating:- My personal trainer from LA Fitness quit to work somewhere else - I was injured, therefore not attending the gym without a trainer - I was contacted, at most, one time to let me know that I would ... read more

Shaun R. 

on BBB

3 years ago

I signed for a personal training membership with ******* at this store the main reason being is he said they weren't holding people to the contract. He marked it out on the paper form and told me to ignore it. That there would be no contract for us. I guess I should have known better than to sign electronically without any of those same marks on the paper. I started working nights during the week and couldn't make it to any of them. Near week 3 I decided I would cancel it as was my right according to *******, it's 200 a mont... read more

Andrea T 

on BBB

3 years ago

The club near me is run down and not very clean, a concern especially during the pandemic time frame. They opened a new gym in ************* and they are charging a few hundred premium for ********* and a steam room. I joined for $600 for 3 years when this franchise was in trouble. I may have thought that through a little more if I had known they would catch me on the backend. These are amenities I would not be using. I wish there was a code to use those specialized areas rather than making an entire facility off-limits for ... read more

Eri 

on BBB

3 years ago

On Jan 29. My bf and i signed up for personal training TOGETHER. ******* said it would be $400 a month, pay as you and cancel anytime hassle free. He lied to us. My gf got really sick in February and called Feb 5th to cancel. ******* insisted for me to go by myself to do the training or he could put a indefinite freeze on the account till we both could return together. This was also a lie. May 29th our account was charged. We called corporate and they said there was no freeze and that my gf signed a 12 month contract, would ... read more

Warren B 

on BBB

3 years ago

I am currently attempting to cancel my membership. I have moved to a town with no LA Fitness and have recently suffered an injury which limits my mobility.I hope I do not have to file a complaint to cancel my membership. I do not own a printer and cannot access any way to cancel on their online system.I will give them until Friday to resolve this. I have read others reviews and complaint and find that most of them include difficulty canceling. How long can these abusive behaviors continue? 

Trav C 

on BBB

3 years ago

I would give zero stars if I could, LA Fitness has always provided the bare minimum when I was a member there. They will show their true colors to their *valued* members when you try to cancel a membership. If you are lucky it will only take a few visits in person, and be careful because if you are out of town or recently moved the ****************** will make you email a few different addresses which are purposefully incorrect to delay the entire process. I will pop a bottle of champagne when this company goes out of busine... read more

Eddy 

on BBB

3 years ago

If I could give the ************, ** location a 0 star I would. I have had my gym membership at LA Fitness for a few months now and was told during sign up that I would receive guess passes. I never needed one until today. I brought my sister who was here for a month from overseas and told her I could take her to the gym with me since i would have a guest pass. The only person available was ******* who was extremely disrespectful and rude. He told us that i didnt have any guess passes and due to covid they wont allow me to u... read more