City Sports Club

Kimber S 

on BBB

3 years ago

DON'T BELIEVE LA Fitness HAS PROCESSED YOUR CANCELLATION UNTIL YOU HAVE WRITTEN PROOF. In April of 2018 my husband and I moved from ******* to ********. In May 2018 we called to cancel my husband's $29.99 membership (no locations in this area). They said no problem and we didn't think about it again. Toward the end of 2018, we realized that instead of cancelling the membership they'd just put it on hold and started charging us $10 a month for the "hold." I called and told them that it should have been cancelled, not put on h... read more

Tom D 

on BBB

3 years ago

I joined La Fitness in ************ **. I went for the 1 free personal training session. What a mistake!I wanted a 6 month plan ,but it turned into a 1 year $2400.00 plan. I was assigned a trainer ****** nice young man. He never measured me, weighed me or gave me any diet plans. I wrote in all my own workouts in my book. Then he went out on Covid-19 leave for 1 month. Then I was told he was Fired for not doing his job. I was never assigned another trainer for a month. I asked to have my contract canceled by manager. Corprate... read more

Nira J 

on BBB

3 years ago

I am totally frustrated with the way my personal training sessions has been handled. On joining LA Fitness in 2019, I was assured by the Manager that they would give me someone who had the knowledge dealing with clients who had Arthritis issues. At the time of signing up for those sessions, I had to agree that I would pay for a full year which was the policy of Personal training sessions. Due to injury and COVID, I was not able to use up my session and the manager assured me that as long as I was a member of the club, my ses... read more

Christopher K. 

on BBB

3 years ago

Incredible lack of customer service, outright misrepresentation and then, after explaining and showing them what had taken place, their solution or offer was to charge us even more than the original double charge they attempted.I have the paper trail, the hard evidence and details of what they then attempted to do. They never believed what we told them, they did not want to see that which was sent to us by their representative and their solution was to have us pay more or just have us go away.We obviously wanted to be member... read more

Mary V. 

on BBB

3 years ago

Talk about having car sales charge at you! This place sweet talks you into signing in, but when you think its a done deal *********** steps up to the plate by sliding into the picture. Before you know it, what was suppose to be $24.99 is $699.00. I'm stuck and screwed. 

Sigfredo R 

on BBB

3 years ago

The Signature on *************************, *****, **:It is frequently running out of towels they told me on August 23, 2021 that the washer was broken. I asked the guy, so you only have one washer?.On Saturday, August 14, there was a guy in the stepper with 2 long towels and 2 small towels The number of towels by member should be limited to one of each, otherwise, do not guarantee towels when enrolling a new member. Thats deceiving.The family restroom was out of service because the toilet was clogged and it was full of c***... read more

Terry S 

on BBB

3 years ago

Poor quality. Takes advantage of disabled people. I have autism and they minupukated me into signing a contract 

Kelly O 

on BBB

3 years ago

I'm writing in regard to the location in **************** from which my daughter and her friend had items stolen from their locker with most likely bolt cutters. Upon informing the workers at the front desk, one remarked that theft like this had been happening lately. When my daughter entered, if she had been informed of this, she would not have left items in a locker. Because no one cared enough or had enough common sense to inform her of this, cars had to be towed and will need to be re-keyed as well as residential locks. ... read more

Rafal 

on BBB

3 years ago

Do not sign up with LA Fitness, they will charge you an annual fee even when the gym is closed due to the pandemic and you do not actually use it for one year. They also unfreeze your account and keep charging your credit card and when it declines they charge you a fee for every attempt, and they keep ringing it up to boost the amount of money they make from the declined card. They will cancel the account without paying off the fee so they just keep stealing money until you can pay it or go into bankruptcy. Local club manage... read more