City Sports Club

Bárbara a 

on BBB

2 years ago

Today 11/19/2021 customer#************* *****************************.I was completely misinformed to put my membership on hold for 4 months, they just told me it would charge $10 ok, it was different for some reason they didn't say I used the gym I still could and it caused activation of the remember charging me $33 went to complain, I felt discrimination speaking Spanish. Yes, I was feeling stupid and wrong, I reacted wrongly by pushing the computer, which in the end did not resolve me as a client, but canceled my 10-year ... read more

Taylor C 

on BBB

2 years ago

My issue with LA Fitness I signed up for a 6 month term. 6 months. I was asked to pay first and last month fees ok no problem. I didn't go to the gym. I was going to try and go the next month. I got charged for tget month. Sure no problem. Then I got charged annual fee. Now help me out 6 months is not a year. I sent a message asking for my money back and to end my membership. They send a message saying that my refund of 5 dollars would be processed. Now I'm upset. I'm being charged an annual fee for a 6 month term. You're su... read more

Michael N. 

on BBB

2 years ago

On 11/13/2021 at about 4:15pm, I was threatened in the lockerroom, as an lgbtq hate crime. I went into the lockerroom to change after work and when I entered there were three men arguing pretty loudly. It went on the entire time I was changing. One was shouting and threatening the other guy about sharing the bench. Apparently the other guy had moved his things over to make room for his bag. The third man didnt say a word. It escalated and I started to feel unsafe. And older man came around the corner and shook his head and I... read more

BA 

on BBB

2 years ago

I joined LA Fitness in *********** when the gym first opened. I have been a faithful customer and even invested in a personal trainer. When gyms reopened with Covid requirements, I returned. This time I brought my daughter and paid for a trainer. There was one part-time trainer with only three appointments available. Those appointments were during school hours. I was assured that more trainers were being hired. After six weeks of no training, I wanted to cancel the trainer. The contract states if the gym is unable to give th... read more

Matt O 

on BBB

2 years ago

Sleazy, outdated, bait and switch sales tactics... My wife and I were excited and ****% ready to sign up, but first we wanted to see the gym and experience a workout to get a feel for the vibe. One time would have been fine. Nope. They wouldn't honor the 3 day passes we printed directly from their site. Keep in mind they spam called me almost every day for 2 weeks prior asking me when I'd like to activate my pass. WTF? Makes no sense, right?Instead, we were subjected to a ridiculous, rambling, non-sensical sales pitch. We we... read more

Gregg C 

on BBB

2 years ago

Hello. My name is ***********************. I have attended the facility on forest lane. Recently Ive been have back injuries as well as a stroke. I had a personal trainer as that I wasnt able to get with because of that. I called and spoke with **** as he has called me back with expediency. To rectify my issue. I give him 5 stars. Im very satisfied with LA Fitness. Thank you very much. 

Farah K 

on BBB

2 years ago

I have the worst experience with them, as i enrolled my daughter with Personal trainer and paid in advance, they never gave her the needed time we requested nor they called to reschedule and it 2 1/2 month later no one is calling me to do anything about it nor calling to refund is back for the bad service 

Manny O. 

on BBB

3 years ago

I was at this ******* Mall ** location on Saturday 6/11 when suddenly a manager (tall guy - probably the tallest one there ) who claimed he was the manager and his name is Will profiled and stereotyped me. He says I look like a black guy who threw a mask at one of his employee. He didn't even approach me respectfully, he came straight at me saying some line who was built like me caused the incident and that if I don't stop such he will have me kicked out and called security and even threatened to call the cops on me. He had ... read more

Zay S 

on BBB

3 years ago

I would like to report the situation and how I was treated as a customer while I was at the club.First of all, I am a dad of two children, 4 and 9 years old. On Aug 8th, 2021, I was looking for a Gym with a swimming pool so that my kids can swim and learn how to swim.I had contacted the above LA fitness club and a staff member named ******, had answered my phone call. I clearly explained my intention for having my kids to be able to use a pool while I enquired about the membership interest at the club. ****** had told me to ... read more