City Sports Club

Dee B 

on BBB

2 years ago

Granted, because of health issues, I haven't been in, but since Esporto has taken over, there seems to be only one guy who runs around trying to do everything. Several times when I walked in there wasn't anyone up front to greet me or answer any questions. I never see anyone cleaning the equipment. There aren't any trainers to answer questions either. 

Mary C 

on BBB

2 years ago

The company framework and clubs are top class. However, the operations are below third world standards. Quality Instructors in ******* and ********* are shocking. Many of staff and group fitness instructors are racist, ie sexually and bully gangs (information was confirmed by one of the Zumba instructors in West Metro). The Group Fitness Instructors Coordinator in the area is totally disrespect any feedback. Group Fitness Instructors in the locations cannot not coach (even verbal), dont teach classes, cannot speak basic Engl... read more

Rachel T. 

on BBB

2 years ago

I guess I'm not surprised with my experience anymore seeing the rating for this location. It's quite disappointing and disturbing. I have been a member for a couple of months now and never had any issues until yesterday. The majority of the staff is courtesies and greet you as you arrive and send well wishes to you when you leave. Yesterday, however, that was NOT the case. I arrived about 5:20 pm and had an additional guess with me. Not knowing the entire **** of my membership, I wanted to ask a couple of questions to make s... read more

Jerry 

on BBB

2 years ago

DONT JOIN!!! Especially fellow swimmers, I can't believe these clowns, they have from 11PM closing and earlier sometimes until 5AM and later sometimes to have the pool inspected at cleaned by a professional and they refuse to the right thing for their customers. I had just entered the pool when 2 swimmers and myself were ejected from the pool because the manager said chlorine level was too low. Idiots, why don't they check this stuff before they open? Because they don't give a c*** about their customers. The two other swimme... read more

Sharon M 

on BBB

2 years ago

if you decide to go with this gym, please think twice. I signed up with LA Fitness on August 30, 2021. On October 16th I went on a week cruise, and then when I got back I received a call that the gym was closing down. I paid a fee of $230 for the year to get my monthly fee lower, I made 2 payments of $23 a month for LA fitness, then they charged me a yearly fee of about $40 on top of that (which was refunded when I disputed it). The next closest LA fitness gym is over 5 miles away from my home, so I asked to cancel my member... read more

Aa A 

on BBB

2 years ago

They're contract is fraud.forcing you to pay half of contract. 

Sheil B 

on BBB

2 years ago

Request to cancel membership ignored.I have been a grandfathered member since LA bought Bally. I moved a couple times and switched gyms at same rate. After recent mice, they refused to allow me to switch with same rate. I cannot cancel my membership in the app, was told via email I must go to the gym (no longer close to me) betw 8-5 to cancel I person. I cannot, and requested cease charging my card and fence via the email conversation. Twice. Im still being charged! I wasnt a full refund from the time I made the request to c... read more

Palwasha S. 

on BBB

2 years ago

LA FIT on the corporate level operated disastrously in the ************** after the mask mandate lifted, endangering client health in favor of an opportunity to recuperate revenues (presumably). This particular location is in a democrat-voting and Covid-conscience immigrant heavy community. The **** program was not well attended, initially, because of the pandemic. When we - as a county - started to gear up for vaccinations, the public became more comfortable returning to a shared gym setting, esp bc they were adhering to CO... read more

Zach D 

on BBB

2 years ago

There are so many pointless things that I would rather waste my money on other than this unethical, incompetent, and fraudulent excuse for a respectable health organization. They refuse to let me cancel my membership multiple times, so I canceled my card on file. They somehow then obtained the new card number and continued to charge me monthly. I reached out to someone at their corporate location and she told me that I was wrong, the charges were accurate and would not receive a refund. Completely dismissing my explanation o... read more