City Sports Club

BALAJI S 

on BBB

3 years ago

I was a member of this LA Fitness club in ******, ** for over 2 years or so. They gave me a very hard time for cancelling the membership. I want to cancel my membership as I am moving to a different location in **.1st ******* - I went to the club and requested them in-person for cancellation. The person at the reception told me that their manager is on vacation until 10 days and they asked me to either come after 10 days or call up corporate. Question - If the manager is on vacation, can't she delegate the approvals to some ... read more

h w 

on BBB

3 years ago

I am sick and tired of health clubs [Esporta Fitness] who litter my neighborhood with their rolled up fliers they leave on everyone's lawn. Most people don't pick them up so the paper ends up blowing around. They should be required to come back two days after dropping and pick up their trash. " 

Bethany R 

on BBB

3 years ago

This business is nothing but a scam. My husband and I signed up for a membership and also did a year contract for training sessions with a trainer. A week after signing the contract I lost my job. I called the home gym and the corporate office to try and cancel the contract and was told that wouldn’t be possible. I begged and pleaded to hopefully get some sympathy and I was told by the fitness director that my training sessions were essential and the best he could do was just freeze my account for ONE month. My other option ... read more

Eddie C 

on BBB

3 years ago

The location in Wesley Chapel, FL is run down and gross. Despite that, I tried to reactivate my membership using a reactivation promotional rate from an email. The reactivation created a duplicate account that I could not login to or manage. When I tried to speak with the on-premises support, the first person I spoke with wanted to be helpful but didn’t know how to fix it. She directed me to a support number that didn’t work. When I called back, the gentleman I spoke with was immediately hostile and argumentative, said he co... read more

Sayeeda R 

on BBB

3 years ago

They steal your money! Even after cancelling their service they kept charging my credit card. Had to file dispute with bank. Fraud company 

Xianwei P 

on BBB

3 years ago

I was playing my racket ball. around 3:30 there is two men walking in saying they have a reservations. I ask the front desk was this first come first serve or reservation come first. He said at first FCFS than I told him there is two man kicking me out saying they have reservation( no any sign on the racket room saying it’s reserved) than he said reservation come first. He checked the computer saying their reservation was at 4:00. I ask him why did he change his word so quick. He didnt say anything . I ask him again was it b... read more

Minda B 

on BBB

3 years ago

They make it impossible for you to cancel!! BEWARE of this company. They tell you it's very simple to cancel then you're stuck with a contract. Especially the Moon Valley Phoenix location. Toxic male manager and doesn't care for customers. Establishment shouldn't be open for business. 

Shirley H 

on BBB

3 years ago

This gym is not safe for minors nor children. There is no surveillance control on the outside nor the inside. They have no protection protocol for safety measure on the inside nor outside of the building. Esporta is owned completely separate from the Westfield Mall property management, and the security that patrols the nightshift specifically does not engage in actives related to the Esporta area since they are completely different owners. I had a harassment issue 3 times at this gym for almost 2 months from another gym memb... read more

Connor L. 

on BBB

3 years ago

LA has just made its transition to Esporta. I currently pay $29.99 for a single club membership. Esporta’s basic membership is $9.99. I asked about switching to the Esporta membership since it’s the same as what I’m paying now, but $20 less. I was told that although my old membership doesn’t have cancellation fees, it would cost $190 to switch over! And when I asked why to a salesperson, they said they didn’t know. They said I could ask the Operations Manager, but that they were on vacation for a week. (The last time I had a... read more