City Sports Club

David M 

on BBB

3 years ago

Stole money out of my account. Signed up for a six month agreement. I was told explicitly that it would end after six months. Went in 6 months later to check if it would end and the guy who signed me up told me that there was no need since my agreement was ending. Saw later they never stopped charging me, Im furious and apparently they arent responsible for any lying from their sales staff as long as its in the fine print. They are thieves! 

Arjun G 

on BBB

3 years ago

My name is ***** ****. On 6/12, I signed up for a membership with their *************************************** location, with the understanding that I would have until 6/19 to cancel. On Tuesday, 6/15 I went in to seek a fitness consultation and inquire about training. I spoke with *** *. I expressed a desire to train once a week, and receive a workout program I could follow on days where I would be exercising on my own, in addition to nutritional guidance.I was assured all of this could be done, and that on Friday I would ... read more

Agnes Y 

on BBB

3 years ago

Employee said *************, but after signing electronic pad and received a hard copies. I read it once I got home. Surprisingly, following month, I must pay an annual fee. Very sneaky business way. 

SZ 

on BBB

3 years ago

I was initially tricked to open a multi state account and then the same day I told them since I would be moving to ************* pretty soon and there are no LA Fitness gyms in the city, I would be fine with a single state pass. The manger said it was okay and they would help me switch to a single state account with a lower initiation fee. Instead, they opened two membership accounts under my name and charged me twice. I called them about the situation and they told me they will process the refund and it would just take a wh... read more

Bren P 

on BBB

3 years ago

The gym is below average as a gym, but what gives them one star is their customer service and them not letting you cancel over the phone, you have to go in person or send a certified letter. Just ludicrous obviously a tactic to get people to keep paying membership fees when they don't want the membership." 

Nicole B 

on BBB

3 years ago

This is incredibly upsetting. I was told by the two male reps ******* & **** that I was signing my 12 year old son ***** up for a one time introductory offer of 8 session at 280.00 since we had just joined the LA fitness that evening. My son was so excited. They completely lied to both of us. They had both of us sign on a small Pad. They had computer screen turned towards them, these two male reps stated, they were having computer issues and the printer was not working but assured me this was legit. I was told they would ema... read more

Ryan M 

on BBB

3 years ago

First of all this is nothing against any staff that works there they were all super friendly, nice and helpful. My complaint is with the company itself. I needed a gym membership for two months and they had a decreased initiation fee compared to pre-covid. Only reason it was decreased is because of ***** and theyre probably hurting a bit so when its convenient for them theyll offer you a break but now theyre back to **** over the little guy. Ive been with them for some time on and off over the years and I was going to just s... read more

Jose G. 

on BBB

3 years ago

I personally have nothing but bad experience with LA-Fitness. They make it impossible for you to cancel your subscription--they prefer to put the account on hold for a period and then will automatically re-activate the account. Back in 2018 I successfully canceled my account, and out of no where, while checking my monthly bank charges I see that LA-Fitness has reactivated the account and I am getting a monthly charge for 42.37 which they say it is not coming from them. However, my bank shows that the charges are coming from ... read more

Nicolle L 

on BBB

3 years ago

I signed up for a gym membership at LA fitness ********* in ******** as they promised ********* services. They said the ********* would be open within a week. Three weeks later it was still not open so I cancelled the membership. They charged $200 and will not issue a refund. Beware of unethical sales practices to try to sell memberships!