City Sports Club

Sopheary C 

on BBB

a year ago

I called to cancel on the phone and the representative said they would cancel it for me. Several months later, I checked my credit card and still saw my membership fee charged monthly. When I went to the office in person, they refused to give me the refund saying I lacked evidence. I told them to check the call history, and they said they don't have it far back. 

Andrew S 

on BBB

a year ago

I went in to cancel my membership. Front desk lady says to come in when her manager is there. I said im leaving at 3am after work as im up here for work and just found out i was being relocated. She said i could call and they would take care of it. I called as instructed and the manager said to come in to cancel it. I am 250 miles away and cannot do that. Says there is nothing she could do in a smug voice *** said I could mail something in. Told her that they are no longer authorized to deduct from my acct and if they do its... read more

Yoyo T 

on BBB

a year ago

The sauna has been out of service for 2 months and seems like they are not trying to fix it at all. I became a member at la fitness because of the sauna. 

Kara D 

on BBB

a year ago

LA fitness has been trying to go around our contract for a very long time. I have been at this for years now. I became total and permanently disabled in 2020 because of an injury that I got in the military. I finally got an answer on what to do and I sent proof of everything to corporate, including my husbands disability and proof that we moved out of state, but even with that proof, it's still not working. In our contract it specifically says that if there is a disability or a move, LA fitness would reimburse us. We showed ... read more

heather h 

on BBB

a year ago

DO NOT SIGN UP WITH THIS GYM. Management and staff are a revolving door. Front desk representative was not only rude and disrespectful, but incompetent. I found out I was being charged membership fees 6 TIMES/month for almost 2 years!!! And apparently this is something their sales people do to boost their sales. They just tack on additional memberships to unsuspecting accounts to get their commission and hope that nobody notices that this company is STEALING from people!! I physically brought my bank statements in as proof, ... read more

Damien J 

on BBB

a year ago

This gym is excellent been here for over 5 years clean and friendly the staff is very friendly and supportive front desk goes up and beyond to help with any concerns 

Leticia V 

on BBB

a year ago

I already cancel my membership, they still charging for several months. When you call they say to come in person. Im out of the country, and they dont stop to charge. I change my card and now theyre calling me desperately to update my card, when I say I need to cancel, I already cancel it and you still charging me they say: You have to come in the gym. Theyre crazy!!!! They renewed my membership without I aprove this. 

Jimmy G 

on BBB

a year ago

Absolutely awful front desk service. I believe her name was ****? Starts with an A. After scanning my barcode she asks for an ID, not believing it is me?? I tell her Ive left my wallet in the car, but I can verify this is me. She proceeds to ask for address, phone number, date of birth, all the way down like some sort of Police Officer. After I confirm all of this, she still tells me I cannot enter without an ID. In my 5+ years of going to LA Fitness around the valley I have never experienced such a stuck up overreaching sta... read more

Juan V 

on BBB

a year ago

I signed up for training, the trainer made me do weightlifting and it was too much that it caused my shoulder to hurt. I went to the doctor and they found a problem with my shoulder. I took the papers over to cancel my training but they dont want to accept it. I have tried canceling for months now and they dont want to cancel it. This is my reasoning for doing a complaint and consumer report to see if they can help me with this problem.