City Sports Club

Zuhur A 

on BBB

a year ago

I would be careful when signing up for anything at this branch. When I was opening my account, I was told I would be paying first month and last month and that I could cancel my account at anytime or freeze it. I also added personal training to my account and was told I could freeze it as well. I called LA Fitness on 6/27 to freeze my account so I wouldn't have to be charged for July. I got charged $240 fee for personal trainer and the $10 dollar to feeeze the account. I then called to ask why now in August, i'm still gettin... read more

Harry C 

on BBB

a year ago

Zero transparency. My girlfriend did a unauthorized charged for pilates at La fitness. So I cancelled the membership and was told I would have to pay $100s cancellation fee and the guy hangs up. Extremely unprofessional skip a few weeks later theres a bill fot ******? Wheres the transparency? Plus they over charge for a run down gym with broken equipment/mold/regular fights/ and active shootings at this location. The whole process of leaving this gym is a whole headache for no reason. 

Jessica N 

on BBB

a year ago

No customer service number, they have one but the call fails! You can't go into the facility to cancel you have to print a page out and mail it in. They don't even track your cancellation as this will be my 6th time in a year to cancel an account. I tried to contact corporate email and heard nothing back for months! DO NOT SIGN UP 

Danielle G 

on BBB

a year ago

This location needs new employees from the manager on down. They never are open on time and members are always waiting outside 5, 10, and even 30 minutes after the club should be open. As a paying member I expect to be able to come to the gym when they are open and use the facility. The Operations Manager, *****, says he has made changes and addressed the issue but clearly it is still happening. The employees do not care and it shows but it doesnt matter to them because there doesnt seem to be and repercussions for being lat... read more

Amanda G 

on BBB

a year ago

Instead of dropping names, I will call them "D" and "C."I was swayed into agreeing to Personal Training by "D" at a new CA location. I didn't need the personal training (I already lift and maintain my protein intake) and wanted to keep my membership, but cancel the training (which charged an additional $260 monthly). I asked to cancel the personal training charges so "D" had me speak with "C.""C" (a personal trainer there) assured me in JULY that my training charges would stop. Well, it's AUGUST and I'm getting another $260 ... read more

Tim P 

on BBB

a year ago

Would rate this 0 out of 10 but wont let me. This place is a complete scam. Be careful when signing up for anything at this branch. I signed up for a membership and was spoken to about personal training. They should be the month charge and sessions. I informed them I could not afford that price and i was told they could give me the month for discounted price to try. I agreed to give it a shot. NEVER WAS TOLD IT WAS 12 MONTH CONTRACT. I also was never given a disclaimer outlining the contract terms. I was told by the person w... read more

Jason C 

on BBB

a year ago

We pay for a member ship to use the facilities. Then they sublease out the areas like the pool witch in return block our access to the areas are membership is paying to use 

Karla S 

on BBB

a year ago

This health club is awful. I have been 9 personal training sessions and cannot get an appointment because they only have master trainers and my sessions are for a trainer. Also, the equipment is often in disrepair and the hot tub and pool are closed frequently. I've called the corporate office about this issue and was told that I would hear back from them by Thursday of last week, Friday at the latest. Here it is Monday and nothing but crickets. They need to be closed. 

Julianna F 

on BBB

a year ago

This business is negligent and non-compliant with typical client safety practices. Their stretch partners straps are broken and the machine is located in front of a bar. Highly likely someone falls off of this because the safety mechanism(the strap) is broken and they will hit their head. Reported this to the front desk and she said it would have to wait until her manager is in on Monday. I asked her to at least put a sign and she said theres nothing she can do. Majority of their machine are rusted and does not look like the... read more