City Sports Club

John J 

on BBB

3 years ago

This place is disgraceful!! The Austell location has been without stair climbers for a year now! Have of the treadmills work and the screens on the ecliptic machines don't work. To add insult to jury...the can't fix their broken clocks. I have talked to management, called corporate and absolutely nothing gets done but excuses about parts someday coming. This gym is ghetto and needs to be thoroughly inspected. For clarification, this is the LA Fitness in Austell, GA.....absolutely unacceptable!!! Passed on Atlanta! ***** 

Teka M 

on BBB

3 years ago

My account is frozen for a reason. COVID is not under control and it’s impossible to workout with a mask. Besides that ... they’re NOT offering group classes options as before — so why are members being to “unfreeze” their account when someone doesn’t feel safe to return AND they’re not getting what was offered before COVID due to pandemic? I’ve contacted the Tarzana gym via email twice ... and have yet to hear back from them. Truly frustrating. 

Kayla V 

on BBB

3 years ago

I’ve sent/mailed my cancellation letter two months ago and this business is still charging me. When you saw I can only cancel my membership through mail and then act like you don’t receive it is horrible business practice. You finally cancelled my partners membership (which I sent out both cancelation documents at the same time) but won’t cancel mine. I’m so done with this company and they need to cancel my membership. 

Yulia F 

on BBB

3 years ago

I just had absolutely worst customer service experience in my life with LA Fitness in Parsippany. I came to sign up with a club since I relocated and my current gym is over 25 min driving. I applied for the guest pass and came to the club with the intention to get basic information and sign up. At the reception, I was forwarded to the Salesperson who was absolutely unknowledgeable and couldn't answer simple questions. She said that in order to receive the information about the cost of small group training I have to be a memb... read more

Monica F 

on BBB

3 years ago

I canceled my account in beginning of March because i forgot to cancel last year when covid19 hut, So I recently did it online and they said they didn’t receive anything! So i was charged with out notifying me. So i thought I canceled but I guess theres a whole process i had to do! Im out of a job i cant pay my rent or bills, im starving and they overdraft my already empty bank account . I lived off my account for several months until now!! No Job, No Car, No Food, Now an overdraft account. Their should be a Class Action Law... read more

SORINA S 

on BBB

3 years ago

None of the Sensors or Telemetry straps work on the bicycles. When you input a level from 1-10, what ever level you input, it disappears and you are back to 0. 

John M 

on BBB

3 years ago

Review: LA Fitness, 1450 Broadway, Saugus, Massachusetts First, note that this review has been read and approved by over 30 members of this gym. On a positive note, the janitorial staff is nothing short of excellent. The facility is constantly being cleaned and sanitized. The staff certainly has our safety and health as a priority. On the other hand, now for the real issues, this reviewer has been a member for over a decade and throughout that time, broken machines have been the fact rather than the exception. Presently, the... read more

John M 

on BBB

3 years ago

Review: LA Fitness, 1450 Broadway, Saugus, Massachusetts First, note that this review has been read and approved by over 30 members of this gym. On a positive note, the janitorial staff is nothing short of excellent. The facility is constantly being cleaned and sanitized. The staff certainly has our safety and health as a priority. On the other hand, now for the real issues, this reviewer has been a member for over a decade and throughout that time, broken machines have been the fact rather than the exception. Presently, the... read more

BCLL 

on BBB

3 years ago

They make you print a form and mail it in to cancel your membership. My printer is broken; there is Covid 19 in the air; and I just cancelled my Youtube TV seemlessly over the internet so the technology is there. LA Fitness should have an option to easily cancel without printing and mailing, especially right now.